Orthodox Auto Company 19135

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Julien Rizk

ZEROOOO STARS! First my friend called about 2 airbags for my car at the place and he was quoted $100/each - $200 for the pair Then I call the on 01/14/25 @ 11:10 AM to double check that these items are not only still available but also ready for pickup in store as I was going to drive from Virginia specifically to pick them up. I was told yes (not to mention the guy on the phone was really trying to hang up the phone).. i show up the next day to get the airbags and the guy at the front asked if I had a quote or an order, i explained that I didn’t put an order in and that I just called to check availability the day before. Then he proceeds to try to find my quote via phone number but couldn’t. He then quotes me $125 each. I complain that this was not the price quoted to my friend… he then says its $125/each if you want it. Then proceeds to check another customer’s needs. I ask to talk to the manager he is right next to him apparently and didn’t intervene at allll… Talked to the manager, he is frustrated at my attitude! I tell him how I am baffled by the inconsistency, he then takes my info, magically was able to either find my quote or sell them to me at $100/each (wow so easy) Then he surprises me by saying that they only have one of the airbags in the place and not both!!!??? What?!!! So i share my frustration that not only was I not told about the quote, not only did they change the price but I was also mislead about the in store stock? I drove alll the way from Virginia for this crap.. To top it off. He explained that there is a 4% charge for using card + tax, I agree, then proceeds to give me a receipt for $108 + tax, so I ask, why does my receipt say $108 instead of the $104 (100+4%) He gets super frustrated, and says: “at this point you’re holding us all up from doing our job and we are reluctant to even sell you anything, do you want the part or no?!” I explain that I just need to understand why the receipt says $108, explain the calculation to me, it’s my money! He repeats what he said then i just say ok I just need the part please. Then he leaves, no clue how long it will even take to wait for it for them to give me 1 airbag… horrible horrible, customer service and not trustworthy

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Siobhan O’Neill (Nomad)

This negligent outfit should be named Un-orthodox auto. They towed my trailer and destroyed the entire towing mechanism & I had to pay $265+ to get it back! It took 3 hours of my time. When I showed them the damage they told me that they were not going to pay for it! I was forced to tow a broken trailer placing myself and other people in danger. DO NOT DO BUSINESS WITH ORTHODOX AUTO!

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BRANDI IRELAND

Kevin is amazing! They didn't have my part but he gave me the number to a few other places that show they have my part. I was having the worst time trying to find the harmonic balancer for my 08 dodge nitro (who discontinues a part made only for that car).

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Kelly Rieger

These people are scam artists. Offered me $420 for my car. Tow truck driver arrived looked under my car and told me the catalytic converters were missing off my car and offered me $200. When I went to call the cops the driver seemed to get nervous but didn't really think of it at the time. The driver also tried to take off with the title to my car and tried to tell me I didn't give it to him, until my boyfriend came out. My son came home and looked and said they were both there. Had my mechanic come to my house and look just to make sure before I called the cops back to tell them I was wrong about the theft of my catalytic converters. When I did call the cops back they wanted to know the name of the tow company but I told them the name and it was in Philly. I'm sure they aren't going to deal with that and this company probably knows that. I did text the person I was in contact for 2 with about the interaction with the driver. He never answered me. So my guess is he was either in on the scam. Or doesn't know what to say. I wish I would have read most of there reviews before I answered their text. Not even good thieves!!!!!!!!!!

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yefri vicente salvador

Mike is a great person and very professional he always take car of my orders, quickly and he always give the best prices .

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LAIDI ELECTRIC

i wich i can give u zero star i purchased part for with warranty for $1026 it doesnt work so i called them mike mann sed cant do nothing about it bunch of scammers behind phone stay away n be aware i really dont recommend this company

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taneehia Tilghman

These people are very ignorant an unprofessional. I never authorized them to tow my car, they try to hold your car as long as possible to get money. Total scammers. I do not recommend them for nothing

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Craig Siderio

Great company. I spoke to Kevin who helped me find my part and execute the deal. Its great to know good people are still out there. The passenger door was in really good shape.Everything worked. Arrival,payment and pickup was a breeze. Everyone I dealt with during the transaction made it worth while driving 1 1/2 hr to PA. If you need something check here first. Reasonably priced as well. Thank you guys. Thanks Kevin

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Cherrel Daviston

I purchased an engine almost 8 months ago. I spend over $5,000.00. Mike sold me two bad engines. Ron the manager is very unprofessional. They never offered to pay my mechanic for the 2nd engine he had to install. We still have two bad engines at the shop. They won't give me a refund or another engine. I spend a lot of money on this engine that I didn't have. These people don't care. Please do not purchase anything from them until this is resolved.

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Nate Wooding

Bought a window from them and while the customer service was pretty good it was just a sketchy and confusing process from the consumer perspective. They also said the part would be ready in the morning, but it wasn't ready until 2pm. I'd still return, but hesitantly. Prices are fair.

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Patrick M

I needed an engine for a Kia Rio, I dealt with Ron there. He and I spent better part of 45 minutes on the phone going over every option I had for pickup , vs shipping. He did everything he could to save me money. Top rate communication during and after the sale. Very happy so far with the engine I got. It's only been a few days but it came complete and so far no issues. I'm very happy with these folks and will be more than happy to deal with them again.

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Vaughn Barksdale

Sold me a 4v Marauder engine for $2200 paid $800 for installation. Mechanic told me the new engine had a bad headgasket which was causing it to over heat & blow white smoke. Called Orthodox & in a nutshell told me I caused the damage & refused to pay. Long story short avoid these snakes at all cost ‼️

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Shanika Davis

Kevin went above and beyond to help me. At first I thought I needed an alternator and I was helped promptly. I was told it would be the next day, but received a call about 10 minutes later; telling me the part would be there same day within a few hours. I was super excited about that! About half hour after the call I had to call Kevin back and let him know that I didn’t need an alternator and needed a battery instead. He was so great about it. Switched out the part I needed and I was still able to pick up same day. The prices are very reasonable and the customer service is A-1. I promise I saved their number and will call them for all of my car needs. Not to mention you get a warranty with your purchase. That made me even happier. I’m referring everyone I know to them. ⭐️✨🤩

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Yvette Williams

Kevin at Orthodox was able to find a rear axle for my 2008 F350 quickly and for a fair price when no one else could. Thanks Kevin! M.H.

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Daniel Harrar

Over the years, no matter what I needed, this place has come through. They get it quickly and they give you a good price. No matter what you drive these guys will find the best part for the job and they will even try to help you make sure you're doing the repairs right.

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Eric m

I bought a engine for a 2002 avalanche from and Kevin very nice guy he help me right away when the first engine was bad not even 2 days later he got another one for me ,the new engine is running perfectly fine I'm happy and would recommend orthodox ask for Kevin his the best. THANKS guy's

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Glenn Knauer

I have sold them two of my old vehicles. And bought parts from them. They always take care of me.

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Roger Morey

Mekeese was great, ensured the part was right prior to accepting payment. Dealer wanted more than 10X. Good deal and service.

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Anthony Copeland

I order an engine gave them the vin number, they still sent the wrong engine. When I called to speak to someone about the mistake they made, I was giving a hard time. I was told to swap the cams from my old engine. This would of been a difficult and expensive job. I advise you not to deal with this place

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Mike H

Zero stars! Drove an hour and a half for a part that they assured me was available and undamaged. They also told me that the part was off the vehicle and would be ready when I got there. When I arrived, They told me I had to wait over an hour for the part to be removed. About an hour and a half later, some guy came outside and said the part was damaged. Unbelievable! Shady business practices.

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Josh-oo-uh Debkowski

So I called twice ahead of time to make sure they had the part they listed on eBay in stock still. They confirmed that they did, and even scheduled a time for me to come in . Although I had to go there to pick it up . Philly is about a 50 minute drive from where I live . I arrived there, gave them my Name which made the reservation pop up. Said it would take a few more minutes to have the part ready . I get a call in 5 minutes saying the car was scrapped and the part isn’t available . No apologies, no sympathy. Imagine if someone drove even further than me . They have to get their professionalism together, there’s no reason they should be making reservations on the phone without actually confirming they have the part . Unacceptable.

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Lenford Dobney

These people a thieves plain and simple, they use city contacts to tow your vehicle to their lot and when you go there to retrieve it they use fraudulent tactics to hold on to your vehicle to rack up storage costs even after you've provided the necessary state citified documents. I had to get the police involved before my vehicle was released to me. Most of the parts they sell are from people's cars they've withheld so long they can't afford to get it and have to give up on it.

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Kent Tran

Orthodox Auto Company has great customer service and my experience with them is overall satisfying. I was trying to find buyers to sell a junk car to when I got a quick and good offer from Rick. While I wanted to weigh my options and get back to him I looked to other junk yards and they did not have the level of care and quality that he had. One junkyard gave me a great offer but kept me waiting several days in a row and i decided to go with Orthodox. Who did not kept me waiting and closed a deal with me and took care of the junk car. Thank you Rick and Orthodox.

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Mrs. Smith

I had a very good experience with this company. I called needing to sell my old car and I have to say that I spoke with probably the most accommodating and nicest business people I can think of. All of the arrangements were made that morning and before the day was over my car was picked up and I was given a good price for it. They also rent cars (although I haven't used it since I needed an 8 passenger vehicle) but the gentleman I spoke with (Al, I think his name is) was also very nice and informative. The rates he gave are good too. I would 100% recommend this company.

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Matthew Essandoh

I called different car companies to see which one will give me a good offer for my car. Orthodox Auto Company gave me the best offer. Interestingly, I called in the morning and in the afternoon they were in my apartment to pick my car. I got a same day pick up for my car and my check was ready when they came. Also the person I talked to on the phone was extremely helpful. The whole transaction was smooth and quick. I will definitely use Orthodox again and I highly recommend them to anyone.

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Shane McCaffery

Rick was extremely helpful, I called and he offered me a straight up price for my car. He gave me a price over the phone and I drove it in that day and was paid in 10 minutes. Then I called 2 weeks later because I lost my copy of the bill of sale so rick looked into it and sent a copy to me a few hours later. My Dad also sold a car to rick a few months back and had the same experience as me. They are honest guys and very easy to deal with. Thanks again Rick!

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Rachelle Matthews

I called several companies for a quote on my vehicle before choosing Orthodox. Rick was very polite on the phone and offered me the best price. The service was quick and professional. Everything was taken care of with ease; towing, transfer of title, etc. I would recommend Orthodox to anyone looking to get rid of a salvage car.

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Melissa Hall

Called around and got the best price and service from them...I will recommend to check it out..you won't be let down. They have Everything you can possibly think of that has to do with Cars. I needed a replacement mirror and they sold me the whole light for my suburban all in the same day I called. And they were so great and offered to help me put it on. But I was in a hurry. I love this place and so will YOU!❤❤❤❤❤❤

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MarTina Harmon

Horrible Experience! Appointment was set up for Jan 30, 2023 between 12-5p received a call around 4:30pm that they were over booked and needed to reschedule. It was rescheduled for January 31, 2023 between 8-12. Received a call at 12:30 stating the driver was 40 mins away. The supervisor was rude, dismissive and unapologetic!!! Don’t waste your time like I did!! Two days waiting for nothing!

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Owen Zinn

I recently scrapped my old 2002 Mazda protege after buying a new car. I called around to multiple places around Philadelphia and orthodox had the best offer. I showed up and worked with Rick who was very friendly and courteous. I chatted with other employees during my visit who were all very helpful as well. Rick beat the price he had said on the phone by 25 bucks, the transaction was smooth and took a just a few minutes. I would highly recommend orthodox auto.