Orthodox Auto Company 19135

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Julien Rizk

ZEROOOO STARS! First my friend called about 2 airbags for my car at the place and he was quoted $100/each - $200 for the pair Then I call the on 01/14/25 @ 11:10 AM to double check that these items are not only still available but also ready for pickup in store as I was going to drive from Virginia specifically to pick them up. I was told yes (not to mention the guy on the phone was really trying to hang up the phone).. i show up the next day to get the airbags and the guy at the front asked if I had a quote or an order, i explained that I didn’t put an order in and that I just called to check availability the day before. Then he proceeds to try to find my quote via phone number but couldn’t. He then quotes me $125 each. I complain that this was not the price quoted to my friend… he then says its $125/each if you want it. Then proceeds to check another customer’s needs. I ask to talk to the manager he is right next to him apparently and didn’t intervene at allll… Talked to the manager, he is frustrated at my attitude! I tell him how I am baffled by the inconsistency, he then takes my info, magically was able to either find my quote or sell them to me at $100/each (wow so easy) Then he surprises me by saying that they only have one of the airbags in the place and not both!!!??? What?!!! So i share my frustration that not only was I not told about the quote, not only did they change the price but I was also mislead about the in store stock? I drove alll the way from Virginia for this crap.. To top it off. He explained that there is a 4% charge for using card + tax, I agree, then proceeds to give me a receipt for $108 + tax, so I ask, why does my receipt say $108 instead of the $104 (100+4%) He gets super frustrated, and says: “at this point you’re holding us all up from doing our job and we are reluctant to even sell you anything, do you want the part or no?!” I explain that I just need to understand why the receipt says $108, explain the calculation to me, it’s my money! He repeats what he said then i just say ok I just need the part please. Then he leaves, no clue how long it will even take to wait for it for them to give me 1 airbag… horrible horrible, customer service and not trustworthy

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Siobhan O’Neill (Nomad)

This negligent outfit should be named Un-orthodox auto. They towed my trailer and destroyed the entire towing mechanism & I had to pay $265+ to get it back! It took 3 hours of my time. When I showed them the damage they told me that they were not going to pay for it! I was forced to tow a broken trailer placing myself and other people in danger. DO NOT DO BUSINESS WITH ORTHODOX AUTO!

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BRANDI IRELAND

Kevin is amazing! They didn't have my part but he gave me the number to a few other places that show they have my part. I was having the worst time trying to find the harmonic balancer for my 08 dodge nitro (who discontinues a part made only for that car).