Ortiz Auto Parts 77091

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Edward Harmon

Save your time save your money called about a transmission on 11/11/24. He said he sure he has it that he knows what he’s talking about. I drove three hours to this place and they do not have the transmission in stock wasting my time in money for a blank trip if I can give zero stars, I would please listen to my warning.

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Charles Burnett

I went there on November 8th 2023 at 2:20pm looking for a A/C Control Panel. One of the guys charged me $50 to go outside to try it to make sure it worked. I gave him the $50 and went outside to try it but it didn't work. I went back inside and the guy gave me $30 back and said that's what I gave him. So we actually got into a argument and then I eventually left with only the $30. The manager wasn't in yet. But I will be contacting Management and I will post the outcome.

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Jordan Gipson

If I could leave a 1 star I would this place is not the place for used parts they will rip you off and offer you store credit

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Chosen By God

I DO NOT RECOMMEND THIS PLACE THEY ARE RUDE AND DO NOT GIVE YOU THE SERVICE YOU ASK FOR I WENT IN TO FIND A BUMPER FOR MY CAR THE MANAGER LEAD ME TO ONE OF HIS WORKERS NAME DAVID .. HE BEGAN TO LIE AND CONTINUE WORKING ON ANOTHER CAR SO ME IN MY HUSBAND WENT OVER TO ASK HIM ABOUT THE BUMPER HE REPLIED NO WE DON'T HAVE IT ..ME IN MY HUSBAND SAID OK IN BEGAN WALKING AROUND IN FOUND TWO BUMPERS OF THE SAME CAR WE WAS LOOKING FOR WE ASK THE MAN IF THEY HAVE ...... WE WENT IN TOLD THE MANAGER HE DIDN'T CARE HE BEGAN TALKING ON THE PHONE IGNORING WHAT WE HAD TO SAY I DO NOT RECOMMENDED THIS PLACE THEY ARE VERY RACES AND WILL NOT GIVE YOU THE SERVICE YOU EXPECT TO HAVE IN PLUS TRIED TO CHARGE US $55 DOLLARS TO TAKE THE CAR DOWN TO GET THE BUMPER WHEN THEY TOLD US THE PRICE OVER THE PHONE WAS $125 FOR THE BUMPER NEVER SAID ANYTHING ABOUT A $55 CHARGE FEE TO TAKE DOWN THE CAR THIS PLACE IS A SCAM DO NOT GO GET OR BUY ANYTHING THERE

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Monica Alcantar

Omar is great at what he does and is always available when you need him!

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Leo Garcia

Worst service ever, don’t come to this place the employees ignore you and don’t even bother looking for the parts or pull them.

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Dusty Chiapetta

They are decently priced, and I didn't have to pull my own parts. I waited a short time to receive the parts I needed, but as busy as it was, they did well to serve everyone in a timely manner.

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Elijah Bass

This place is a complete waste of time very unprofessional if you dont speak spanish dont go here all they gonna do is send you to the back looking for someone that dont even exist i have had so many experiences with this company very terrible they dont help you when you get there and they lie about their prices over the phone and lie about having parts that they dont have i spoke to a guy asking for a part he said he was gonna look for it right away then found out he took lunch a long time ago he had me standing at the front thinking he was pulling the part and the whole time he was on lunch break stuffing his face with tacos this place needs to be shut down all they do is waste peoples time!!!!!

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Six Ten

Told my mechanic they had the part but didn't have the part will not be coming back wasted an 2 hours of my day.

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MarkAnthony TV

Don’t come here. They are a complete waste of time. I called and asked if they have a steering column. The dude said yes so I drove 30mins just for them to say they don’t have it. They don’t speak English and they are very rude and will leave you standing there knowing you need help. I do not recommend coming to this place for auto parts. Complete waste of time.

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Hakim Husein

I must commend Ortiz Auto Parts in Houston for their exceptional auto repair service. When Christian Brothers quoted me over $3,600 for repairs on my 2008 Volkswagen Passat, citing the need for new manufacturer parts, I knew it was excessive considering the car’s age and the loan I still had on it. Ortiz Auto Parts, with their judicious approach, provided the perfect alternative. They offered cost-effective solutions, using high-quality, used parts from their own resources, ensuring my car ran smoothly without the hefty price tag. Their understanding of practicality and affordability, paired with reasonable labor costs, made all the difference. My Passat is now fully functional, thanks to their dependable service that focused on necessity rather than extravagance. Ortiz Auto Parts epitomizes sensible auto repair, skillfully balancing quality with practical needs.

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Lisa

Front desk is rude and send you to the back to ask someone else for help with the part. Some are nice enough to help but others don’t care.

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Reginald Curry

The owner over heard me on the phone with my customer. Since she said she had to have her car. The price changed $75 dollars on the same parts. Beware owner is in the middle and is a real horrible person to his soul. And he was cheating people left and right while I was waiting for the parts. Everybody on Shepherds has better business than this!!!!!!

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c o

Over priced over priced over priced I came here to pull plastics off a 20 year old truck, but front desk wanted $75 for a radio bezel! Unbelievable. $30 for some door steps ?? Absurd pricing. Will never come back or recommend to anyone

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Daniel Irvin

Not friendly, not helpful at all, nobody wants to help, and the employees they direct you to they don't speak or understand English.

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Dwayne Hunter

Saw a listing on FB market place thst they had a parts car thst I needed a fender for. I called and they told me a very good price and told me they had it. Drove all the way there and waited forever for them to tell me they didn't have the car at all. I showed them the listing and the texts saying they had it. They just looked at me with a blank 3 second look and went on like nothing. What a waste of time.

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Holly Colotta

Very nice & helpful. They didn't have the part I needed, but they referred me to someone who did!

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Omar Naser

Ortiz auto parts and auto sale got every car and part u can think of for a really fare price I needed a 6.7 Cummins asap Ilooked around all over Houston and only found a couple for a crazy price but then but thank God I met these guys they had 4 on the shelf for literally half what other junk yards quoted me I will definitely recommend them to everyone I know

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corneil ward

Was able to get the exact part. No problem with trying it out to make sure it worked. Guys working there do not mind helping. Check'em out 👍🏾

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Raymond Castillo

I have to say that this place is great. I've been getting parts from Beto for 20+ years and he is great to deal with. The guys in the back are very helpful and if you don't mind getting a little dirt and grease on your shoes then you will be fine here.

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Israel Cadena

I normally don’t go to this place, now that some one recommended me they didn’t had what I was needed. Personnel needs to be more effective to really look a good way to help customers on they needs. This guys don’t know what they do and are very high prices. Arrogant workers and Liars Mentirosos. Owner needs put attention on what they do.

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Gloria Lopez

Not good experience was recommended from another yunk yard but wrong parts after cling them they just not responsable nobody is answering just putting on hold ..... I'm at reapir shop and very crazy day with this people .... Just to get your money 💰 it's good it's good .... Guess what parts are not working at all

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maira Velasquez

Worst experience ever. Don’t do business with them. I called and drove 45 min because that guy name Omar said they had the part I was looking for. When I got their it was raining. The guy’s in the back ignored us, they didn’t want to help us instead told us that those parts were all the way in the back so we went to go look for it. Was really hard to find the car that I needed for the part, Under the rain. When finally found the car, IT WAS STACKED ON TOP OF TWO OTHER CAR’’S. How the hell are we suppose to get that part out of their. What really upset me that NO ONE could help us. If we drove all the way their because that part are not for sale at a auto zone ETC store. What a disappointment..

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Alek T

One of my favorite used parts places in Houston. These guys take care of you, fair pricing and you can still negotiate. Senor Omar is the guy you want to talk to.

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Desmin Drinker

Terrible customer service, very rude to customers( especially blacks), will not help black people will be rude and simply say they don't have the part without looking and dismiss you.

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jaime lozano

Don’t even waste your time! I called before going, said they have it, show up, the guy at counter sends me to the guy in the back, and he sends me out to the muddy dusty yard, no safety provisions, where a bunch of heavy equipment vehicles are maneuvering on a goose hunt, then when I couldn’t find it went back to ole boy, he says yeah I’ll help you I’ll be out there give me a second so I’ll wait about 5-10 minutes come you find out mofo took lunch then I try to get help from another guy only for him to say well we don’t have it! big waste of time.

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Dulcinea CamSan

Really bad customer service. To the person who answered the phone after I’ve called 5 times already: if you don’t like your job, go somewhere else, do something else but you don’t have to be rude with your customers. He was mean and did not help me at all.

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Michael Rodriguez

Bad business alert 🚨one price on the phone another price in person . Drove over 30 mins thankfully Shepard is filled with other salvage yards that have reasonable priced items . Guy in the middle is the one that changed my price beware

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Erik Fernandez

I went to junk yard an no one really pay attention to the costumer and the employees on the back too I mean on general employees and the front too.

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Javier Medrano

Good service I found the part I was looking for very friendly service .in all the time I been buying used parts from them they always fits just right I recommend this business