Paul's Auto Yard 46410

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Sean Wells

The melinated manager was very helpful and knowledgeable. He helped me get and find what I wanted.

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Angelica Saraceno-Brockway

Great prices and a nice selection of parts!

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Holly Wilson

Desk help was satisfactory. After driving miles to get parts which were verified by phone, both cars I looked at had already been stripped. Waste of time. Kudos to the friendly, helpful employees not sitting behind the desk, much appreciated.

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Ismael Maldonado

If you have never been there, here is the way it works. Check in at counter inside let them know what part you are looking for and for what vehicle, year, make and model. They will give you a receipt-like printout and on that printout, it will have the row# where the vehicle is located, year and color of vehicle along with another number. You walk in with your tools, you do not drive in. Some vehicles have stickers on them with information on the receipt you are given. I rate them a two star because they act like you've been there before even after l asked how their process worked, l was directed to my receipt given. Some of the rows are not marked. They mark their rows with a green sticker on the first vehicle along the walkway. After searching for a vehicle at and unmarked area, l asked an employee if he knew where row 101 was and he directed me to another employee and when l asked the other employee, all he did was pointed me to an area (no words out of him). I finally found the vehicles l was looking for but the part needed was gone. They do not keep inventory of parts, only vehicles. During my visit, two other possible customers were in same situation as l. I received more help from them than from employees. The process is fairly simple once you've been there.

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latrice meneweather

Very rude and unprofessional. I was hung up on and redirected. The guy also talked with such attitude and lack of care or interest of me calling back due to the urgency of a replacement rim for my vehicle.If customer service or courtesy is a plus for who you conduct business with this definitely isn't the place for that!

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Jesse Jones

Rodney the sales clerk was a great person he was knowledgeable and he pointed me in the right direction every time I come to Paul's in Lake Station Indiana so if you looking for a part ask for Rodney and you will get great customer service 100% guaranteed good job Rodney

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Michael

Nothing at this location! Google needs to update their directions; Paul's Auto Yard is actually just down the street from where Google Maps sends you...

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Eric Hanna

I went here on a Tuesday morning, an payed for my part on my car an they told me to come back in a couple of hours,so I came back 3 an a half hours later to find out, they haven't even started to pull the part. So I told them I can come back in the morning...ok cool...so I goes back wensday morning at 10, 10:30am for them to tell me, as they were taking off the car part,..they cracked it an broke it. And they don't have another one. Now, of course they gave me back a refund with a straight face, THIS IS "PAUL'S AUTO YARD" IN LAKE STATION...what do you guys think about this?

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Joshua DeBoer

Customer service needs some work (One of the front-desk employees is constantly snark), and their estimated repair times are significantly off (Estimated repair of a week for a vehicle, two weeks later, and no work has been done with it).However, their prices are very fair (They're open to negotiation at times), and they perform good work. The rest of the staff are friendly (Besides the one person that works at the front desk) and knowledgable.

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Theresa Hardaway

Horrible service. I called in looking for specific parts. Rudy told me they had the exact parts I was looking for and that for an additional fee they could take the parts off for me. He gave me great deals without me even asking for any deals. I was excited. He told me all I had to do was put a deposit down to hold the parts so I did. The next day he told me that one of the parts I needed was not there after all. I was little disappointed but I said fine I'll take what you do have. Two days later he told me the window on one car door that I needed was broken. At this point I'm like ok this is nothing like he said in the beginning but I did tell him I'll get the door anyways because I could just replace the window. I sent my mom to pick up the parts for me but I told her dont pay without sending me pics first. She sent pics and the items he had was nothing like I requested. I needed a leather seat and he said he had it. It was cloth..... I needed a black door and the door was blue.... I'm like dude were you listening at all. Then he told me a totally different price for labor once my mom went to the store than he told me over the phone...... So I just got my deposit back and went elsewhere. Rudy was nice yet misleading. Never doing business here again.