Paya's North Inc 05452

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David Cohen

This is now the third car that we have bought from PAYA's. Their sales staff was completely professional and showed us the vehicles that were in the price range that we were looking for. After making a decision, they told us what the issues were with the car and the repairs that were made that made it completely reliable. Their warranty for a used car is as good as any and they have always stood behind their sales with excellent service should anything go wrong. If you want honesty and credibility dealing with a car dealer, this is the place to go. The other huge benefit is their service department that is as reputable as any that you will find at a reasonable rate. So when things do go wrong, I have never been dissatisfied with their repairs, price and availability to get it done reasonably soon.

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Bruce Allen

We just purchased a 2019 Hyundai Accent from Paya’s North. This is our 4th vehicle that we have purchased from Paya’s. They treat us very well and make purchasing a vehicle very easy. The vehicles are a great value for the money. I would highly recommend seeing Paya’s when shopping for your next vehicle!

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Jeannette Hogle

Was car shopping for a while and found these guys. The sales guy, Tom, was very responsive, extremely helpful and made the purchase of this car go so smoothly. (Tiffany was awesome too! ) I bought a 2017 Toyota Camry and I’m completely in love with it. . Great deals and low mileage! Will definitely buy another car from these guys.

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Paul Gibeault

In May 2022 my wife and I bought a Jeep Latitude from Paya's North--double sunroof, good-looking vehicle. Less than 48 hours later, we took the Jeep on on a cross-country trip to bring our daughter to college in New Mexico and do some sight-seeing. Over three weeks time, we traveled over 7,000 miles across 18 states. The vehicle, packed top to bottom with the necessities of college life (plus three people and a dog), performed flawlessly. The Jeep is the fourth vehicle we've bought from Paya's in 15 years, and we've been happy every time. The Jeep had some minor scratches and dents from loading and shipping, so before we left on our trip, Paya's took pictures of the dings and fixed them when we returned. The vehicles we've bought from Paya's have always been as advertised and the service has always been good.

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joe murphy

We recently purchased our new to us Volkswagen from Tom. We had a couple bumps early on but Tom and Brian were helpful, responsive and there to get all issues addressed quickly. This is our second vehicle we have bought from Paya's and look forward to doing business with them in the future.

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Jennifer Pratt

We had such a great experience buying our van from Paya's North. We were hesitant to go through a dealership, but we are glad that we did. The van is wonderful, the COVID protocols were appreciated, and the support of our salesman Tom was adequate. We certainly recommend this dealership to others.

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Chris Byrne

Carrie, Tom, and Brian have been great to work with! Although we had a few hiccups in the beginning, I love my Jeep and the customer service has been fantastic! If you're looking for a great vehicle, at a great price, with top-notch service, look no further!

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look a cardinal

Awesome experience!! I worked with Tom and Carrie, and they were both great!! It was painless, and I felt zero pressure. There was no hint of any "hidden" sales-pitch or butter-you-up comments. Everyone at Paya's is real down to earth, like real people!! I knew what my specs were in general, and had no trouble looking up Paya's inventory online. But sometimes I... need a little help lol. Tom took my specs and sent me (multiple times!!) inventory lists filtered to show only the info I cared about. It saved me the time consuming process I typically go through when researching things, which involves a LOT of time clicking around, thinking, getting distracted, clicking around, asking myself 'what am I doing again?", burning dinner... The help I received was super friendly, and everyone was very knowledgeable (I ask questions. A lot). When I decided on a car (the Chevy Equinox!!) I was dreading the signing of the paperwork. I allotted a good hour for it in my schedule. But it went SO FAST!! I didn't watch the clock but it was probably a 15-20 min process at most (including helping me put my plates on!). OH and - ok - you won't get a better bang for your buck anywhere else. I was like how... are the prices so reasonable for cars in such good condition??? Compared to the other places I checked out, Paya's hands down had the best all around pricing. And there's not a bad car on the lot (which is NOT always the case for other pre-owned sellers). Seriously, check out any app/site out there (cars.com, carfax, craigslist, etc) and you won't find a better deal in this area. To get close to the price + quality at Paya's, you'd have to drive to another state (a good 4-5 hours from my home), which wasn't worth the gamble of the one great deal someone had on the lot which may or may not be as good in person. I'd buy again from Paya's in a heartbeat, and continue to recommend them to friends/family. THANK YOU PAYA's for a GREAT experience!!! (Oh yeah, couldn't wait to test the limits but putting a swingset on the roof haha)

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Mike Havens

I wrote the most glowing review just now, but my computer decided to crash and restart... so this may not be as good but: I was searching for a new-ish Kia Soul with all the extras. One tricked out as much as possible goes for over $30,000 brand new (with tax). My wife has this same car and I love it, but there's no way I'm going to buy a brand new one again. When I searched the internet, several websites pointed to this dealership just 3 miles down the road from me that had the car I wanted, only a couple years old, with 13,000 miles and only asking $15,000 for it. The dealership? Paya's Auto in Essex. The only free day off was the same day as a blizzard, yet someone was still inside. The woman in charge told me all about the business that's been around for 60 years. They buy cars that were auctioned off due to being in a flood zone somewhere in the United States. The titles are rebuilt, not totaled, which is important to know if you are a New York State resident, and they back all their sales with a warranty. Anyway, the car I wanted was buried in snow so badly that you couldn't even make out one part. A salesman at the dealership, Tom Patterson, showed up and shoveled it out and started it up for me. I checked it out as best I could and came away impressed. Not a flaw to be found. I went inside to talk turkey, but they assured me that their prices were so low that they couldn't go any lower. However, due to a technicality in their listing, I did manage to get another $750 off. ;) There were a few things in the car that I wanted adjusted, and they agreed to make it happen. We managed to get some financing the same day, and only a few days later, the car was delivered to my house by Tom! (I'm super busy, only 3 miles away, but still.....) Over the course of the next 30 days, I found one thing that I wanted looked at (sunroof). They got the car in and looked at and back to me within 24 hours, problem solved. One last thing to mention is that I drove this car around with the Paya's plate on it while I waited for my VT ones to come in. In doing so, there must have been a half-dozen people asking me about the dealership or telling me that they too shop from Paya's. I felt like the very last person to ever buy a car from this place. From beginning to end, this dealership was a pleasure to work with. I loved the selection, the prices, and the people. Heck, they even have a nice big dog inside to greet you as you enter. I will be going back to get my next car, and so will my wife. Thank you Paya's! EDIT: The picture attached is the very car I purchased, 45 days later, dirt and all. EDIT2: It's almost 2 years later, the car is still running great. I still can't believe I got a near-new $30k vehicle w/ 13k miles for only $15k. It had a car starter installed on it when I got it too, which is super handy on these cold days. Best purchase I ever made.

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Lori

Paya's is the place to go for a variety of nice, decently priced used vehicles. Tom Patterson is the best. He was friendly, upfront and informative about my 2018 Toyota Corolla. I was a bit anxious about the process but Tom took the time to talk with me, was reassuring and basically took care of all the related paperwork and answered any questions I had. They are even able to offer an extended warranty, which I was pleasantly surprised about. I would recommend Paya's to anyone looking for a good used vehicle and honest, good people to deal with.

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Tucker Dunlavey

**ONE YEAR UPDATE: I have so far had no issues whatsoever with my 2014 Ford Fusion, purchased in the fall of 2017 from Payas North. I still HIGHLY recommend this dealership. I had a minor issue with front rotors warping about 4 months ago, however, this was caused by living on a rough dirt road in the NEK with 18" super low-profile tires. The car is nearing 20K miles and is running beautifully.*** ORIGINAL REVIEW: Six months ago I purchased a 2014 Ford Fusion from Payas North. And while it's too early to give a full review on the quality of the vehicle, I can say that so far I am beyond pleased. I will be updating this review at the one and three year milestones, in hopes of accurately depicting my entire experience. Payas buys vehicles at auction that have been deemed by insurance companies as "totaled." The cause is generally water-damage; the majority of their inventory was obtained after flooding or other significant storms. Upon receiving the vehicles, their service department yanks the upholstery, checks all wire housings, and replaces anything that has shorted out due to water-damage. All of their vehicles are sold with Rebuilt Titles. Something to keep in mind - a vehicle with a Rebuilt Title is worth roughly 15-20% less than one without, so keep that in mind when checking the KBB (Kelley Blue Book) for your car's value. It is because of this, however, that Payas is able to offer prices far below market value. I was blown away by their low prices. I don't want to disclose the exact amount I paid, so let's just say that I spent $3,500 under what KBB tells me my vehicle is worth- even after subtracting 20% for having a rebuilt title, I paid less. You are taking a risk, and that should definitely be acknowledged. Some cars may never have an issue, while others could potentially be plagued with them. This is where their warranty comes into play. Payas includes a 30 day warranty on mechanics, which isn't much. But water damage doesn't tend to affect mechanics, only electronics, and they also include a 1-year warranty on any electronics that aren't considered 'wearable' (such as headlamps, tire pressure sensors, essentially anything that wears down and eventually needs replacing regardless). The staff really eased my nerves about purchasing a car with a rebuilt title. STAFF: The staff at Payas was extremely pleasant, and down to earth. They seemed very willing to help, and even said if something did go wrong, even after the warranty period, that dependent on what the issue was, they might be able to help out without charging if they felt it was fair. They were anything but the annoying, pushy and aggressive salesman that we are all too familiar with at most dealerships. The guys I worked with were very informative and answered any of my questions, without suggesting more expensive cars or pushing me to close the deal. I never felt rushed, by any definition of the word. I will review their Service department separately, as they advertise these as two separate businesses here on Google. As for the car and buying experience, I couldn't be happier with my decision to shop at Payas North, and I highly recommend them.

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Flo Bessette

Tom from Payas north inc was absolutely amazing. He went above and beyond to help me in my time of need. His kindness and friendliness was just what I needed after losing my dad and my daughter getting into a car accident. He made buying a car so much easier than I could’ve asked for. Thanks Tom you rock

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Josh Langevin

If I could give less then 1 star I would. The owner Chris Paya basically called me a lier and cursed at me in front of my 4 year old daughter. After my car was damaged under there watch which they denied. The car was brought back to then because I w as hearing sounds in the front end and they never fixed it and dented the door. Payas did do the right thing and fixed the dented door. Upon bring the car to Toyota it needed $1,000 repair on the first time I had the car inspected. My wife and I have had 5 vehicles from Payas combined and this will be are last purchase and/or service from Payas. RUN AWAY

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Sam Pratt

My family has purchased five cars from Paya's over the past ten years— all rock solid, dependable cars, and all purchased at excellent prices. Tom was patient and helpful, especially so when communicating with my bank. He made the process as easy as possible, and I never once felt pushed or pressured into my purchase. Thrilled with my Honda Accord! Can't recommend Paya's enough, do yourself a favor and check them out before going to other dealerships.

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Sheila Wood

We Bought a 2019 Chevy Impala from Tom at Paya's North.This is the second vehicle we have bought from them and the experience was just as good this time as it was the first. I went in and checked out the car talked to Tom about it and then went home and talked to my wife about it.we went back to test drive it,went back home talked about it in more detail , called Tom about a couple things I was concerned about and he took care of them no problem.After we bought it I went back to see Tom about a loose headliner in the trunk , he sent me over to their shop and Brian happily fixed it right away.One of the best things about Paya's is when you go in there to look at cars is there is no pressure and when you want to test drive a car they just hand you the keys and tell you to enjoy your ride.Most of the big dealerships the salesman wants to ride with you. I would highly recommend Paya's ,and especially Tom Patterson for your next Car buying experience. Thanks Tom : Don and Sheila Wood

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Andrew Goodman

I purchased a new-to-me car from Tom at Paya's North about 4 months ago, upgrading from a 2008 with almost 200k miles on it to a 2018 with under 40k miles on it. Tom provided a great buying experience and found me affordable financing from a credit union just a mile away (I hate having to mail in payments). The vehicle has been 100% reliable for commuting and longer trips to southern Vermont to visit family. Not a single issue in the 4 months since I bought it.

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Ava Swan

Paya's North helped me with everything I needed. Tom the salesman was very responsive in a timely manner and let me know about every detail. Super helpful having someone not shove random things down your throat. This was a very comfortable setting to buy a car in, much better service here then from what I've experienced at other dealerships. Also, very good deals!! I am very, very satisfied.

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Joshua Kupiec

I was in the market for a car last month and stumbled upon a civic that Paya’s was selling. Getting into a new vehicle can be stressful, but the sales rep Tom made it extremely easy and straightforward. He wasn’t pushy at all and gave the impression that he genuinely wants to see people get into a good reliable car for a good price and was very personable. Long story short we made it happen, and I love my new car. Would most definitely purchase another vehicle here!

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Dan Reyome

Just purchased my 4th vehicle from Paya's. Both Tom and Peter are great to work with. They have the best prices around for newer model, low mileage vehicles. I'll definitely check in when I'm ready to purchase number 5!

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Kel Rossiter

I have only owned my 2015 Honda PriusC for a week now, so time will tell regarding the overall quality of Paya's automobiles, but the initial car buying process went very well. I feel like Tom was a straightforward, informative, and low-pressure person to work with. Based on these initial experiences I would recommend Paya's. One thing I would suggest that they do to improve their overall sales process is to take pictures of the automobiles before fixing them up, so that potential customers can get the most accurate idea of the extent of prior damage and repair.

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Sandy Karki

We purchased a 2018 Corolla for my son (his old car failed inspection and wasn't worth fixing). Paya's were up front with the history of the car (salvage and rebuilt), and that it was in a flood (up to the bottom of the seats). I did wrestle with the idea of buying a salvaged vehicle - I did check the vehicle systems myself it all seemed okay. I do have a worry about what might happen over time, but buying any used car has an element of risk. Given the price and condition of the car, if it does last 5+ years then it would definitely be worth it. The purchasing experience was very pleasant. We've had the car 3 weeks and no problems to speak of, and my son loves it. My twins will both need cars in a couple of years and if all is still good with the Corolla, we will visit Paya's again.

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Don Pierson

My wife and I are repeat customers of Paya's, having purchased two vehicles (one in 2016 and again in 2019). Our buying experiences have been excellent, characterized by knowledgeable staff, no pressure sales, and the ability to answer all our questions for us to make an informed buying decision. Paya's team has always been honest with vehicle history and repairs, and we have never felt there were hidden issues. Our vehicles haven't needed any short term repairs, which is a testament to Paya's refurbishing processes, but we were comforted to know we could bring our "new-to-us" vehicle back for any issues in their warranty period. We have purchased many rebuilt vehicles, and tend to drive them to high mileage; we have been very happy with the longevity and savings by owning and driving rebuilt vehicles. On a customer service note, as the sales team brought our car out of the lot to take home, they noticed the wiper fluid was low and filled it for us before we left. Nice touch! We're sure when we have needs for a vehicle, we will be shopping on Paya's easy-to-use website again. We highly recommend Paya's based on our pleasant customer experiences.

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Dan House

I recently purchased a used car from Paya's North. I was looking for a relatively inexpensive but sound vehicle. Tom Patterson at Paya's was incredibly helpful with the process of testing and purchasing the vehicle. He was especially helpful with the insurance carrier who required numerous unexpected papers that Tom scanned and emailed for me while I was still on the phone with the insurance company. I don't often find myself in need of a used car, but if the need arises, Tom at Paya's will be the first person I call.

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Les Rubemeyer

Bought a 2019 Chrysler Pacifica back in June and I've had the best service I've ever had from a car dealership with Paya's. The staff is always friendly and they made everything from financing to taking my vehicle home effortless. I would recommend anyone looking for a good deal and great customer service to shop at Paya's!

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Abbi Bailey

I purchased my Audi Q3 from Tom and could not have been happier with my experience. The process was smooth and simple and I never felt pressured to make a decision. Tom answered all of my questions, explained everything clearly, and was overall just super friendly and helpful. I will definitely recommend Paya's to friends/family members looking to buy local and support family owned businesses.

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Linda Serrant

Bought a car for my son at Paya North and had a wonderful experience from the moment we walked into the dealership. Tom was very helpful and made the process quick and easy. We are very happy with the vehicle and highly recommend Paya's to anyone looking for a great, reliable, used vehicle.

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Kimberly Kimball

I have been doing business with Paya's for more than 25 years. They stand behind their cars and strive to make sure you are really satisfied with your purchase. The sales and service professionals are honest, reasonable, and reliable. Chris and Brian and many others on the team, have been in the business for a long time and really know cars. I am confident in their knowledge and experience. I will continue to buy cars from Paya's and have recommended them to family and friends.

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Richard Wistrom

We finalized our purchase of a 2019 Nissan Rogue from Paya's North today using Tom as our salesman. We were downsizing from a minivan to a small SUV and were pleased with the wide selection that Paya's had in it's inventory. We appreciated Tom's clear communication and attention to detail. He conscientiously answered our questions addressed our concerns.

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Robby Schmidt

I recently found myself in need of a second car for my wife and I, and with the car market in its current inflated state I was more interested in a rebuilt title than anything else. I shopped around at a few other dealers, and every counter offer was met with the same dismissive "we don't do that". When I found myself at Paya's, Tom greeted me and told me right up front what Paya's is about: The lowest prices they can reasonably go, transparency about how much work is done, and primarily storm zoned cars. I immediately had my eyes locked on a 2018 Nissan Sentra, and after a test drive I was hooked. I made a lower offer, and Tom stated "I need to put this through management because we don't always accept counter offers, but I will absolutely pass the message on to try to get a response to you within 24 hours." As promised, I was told within 24 hours that they were not going to lower the price because the car was still fresh on the lot, and had a number of people interested which I found completely fair, and decided to still pay the reasonable sticker price (which was below the KBB value of the car, something that no other car I had looked at previously could say). Tom helped me every step of the way, and got me into my Sentra the very next day. A day or two later, my car had trouble starting and I realized that the gas gauge wasn't indicating the proper level. To be safe, I gassed up the car and my wife called Paya's the next day to try to get the car seen. She was told they could get her in that morning, and was offered a ride and a tow free of charge so she was not driving an unsafe car. When she arrived, the garage put the Sentra at the top of their priority list and my wife was offered a free ride home and then pick up when the car was done if she didn't want to wait. The staff were friendly and helpful across the board to both my wife and I, and went out of their way to be accommodating to our comfort and safety. Not to mention, my car came with a one year warranty for any electrical problems that may come up due to the storm damage. I am very happy with my car, and when I'm ready to trade in my other car I will be looking at Paya's Auto without question.

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Nathan Robarge

I was very impressed by the car buying experience at Paya's. Tom and the staff were very helpful and responsive. They took care of the small concerns I had without any rigmarole. I couldn't be happier with my purchase. I would recommend Paya's to anyone looking for a great deal on a low mileage late model year vehicle. Higher-end vehicles become attainable at Paya's.