Pick-n-Pull 95928

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Isaiah

I come here alot. I bought these shocks and they ended up being bad. They have numbers on them but they cant refund them without a reciept. Just posting on here to let people know you will not get store credit. It was a 30 dollar lesson for me which is cheap. If you get something high dollar like an engine make sure you save. The. Reciept.

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Terri Fernandez

I went there to get a steel rim for my car for a spare and there was an old used tire on it that held air so I ask how much and they said 55.00! The guy wanted more for the tire than for the tires on the rack. And for parts that they’re basicly going to throw away. The guy had attitude from the beginning. Tried to reason that it doesn’t make sense to sell something that you will probably throw away. Instead of selling it for 30-35 bucks which is more than fair, he wouldn’t accept anything less than 55, and kept spewing its out policy. Ask to speak to the manager who immediately came in with an attitude. Was rude, dismissive and very unprofessional. I own 4 old cars and could’ve brought in a lot of business. And told them so. It didn’t seem to matter. I hope the owner reads these reviews and realizes the people he’s chosen to hire is losing business for him. I’ve been to a few pic n pulls and have always got good service, but this place is the worst. Retrain or hire some new people. Would not recommend this place to anyone. Pic n pull is for ppl who can’t afford to take their car to a shop. A cheap way to maintain their cars. This place just price gouges and defeats the purpose. I’ll be driving to Sacramento to avoid this place.

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Crystal Trees

Read the return/exchange policy before you buy! Doesnt matter if purchased 10 minutes before and you never got out of the parking lot with your parts. We asked the sales clerk directly can we return the parts and it was stated YES you can, but we would have to return both parts and could not keep either. This was for a plastic grill and bumper, what does one have to do with the other? They are not attached and priced as two seperate items each as a individual part. That makes no sense to have to return both. The clerk made no mention of return with store credit ONLY, They will ONLY give you store credit, and only have one make and model of my specific car. Yes, we should have read the policy but the employee also should have stated this fact before the transaction was complete. Feeling a bit scammed. I would have given 0 stars but I had to at least give one to post. Hopefully I can take my receipt to another location to get the parts I need as it states on the company policy. frustrated for sure!