Car was towed by Schmidt’s Auto, hired by the city of Madison, and the oil pan of my car was cracked due to lifting the car too high and left on the side of the street with all of the oil leaking out of the car. I waited for 4 hours for someone from Schmidt’s to come look at it with no updates from him that there would be a delay. I ended up having to have it towed to the dealership by Finish line auto, due to Schmidt’s never calling me back, who were extremely helpful and informed me how the damage was caused.Service: Car towing

Helpful staff, pointed me in the right direction for my car to get items out it. 1 star off because they didn't document my insurance agency calling to schedule a pickup, so it created an issue there.

My friend had a accident in the morning his truck was towed by the city . Schmidt auto was the towing. When we get there same night they cleared the bill , offer to junk his vehicle, in less than 15 minute we took our stuff out off the vehicle, back on our way to home. With out paying any fee or towing.

They’ll tow your car even if you have your own on the way because they have a contract with the city and charge about x5 any other place. The rates are so high that they’ll often waive the fees if you give your title over and tell you to bring it when arriving. It’s a scam and city run chopshop.

Always top of the line service! The driver went above & beyond, concerned for my personal safety, since I waited off-site. (Not in or near my car)

My car was towed here after an accident on the beltline. I had zero problems with Schmidt's! Everyone was friendly and willing to deal with my insurance claim directly. They walked me through whatever parts of the process I didn't understand (this was my first major accident). I appreciated the kindness after a traumatic event! Service: Car towing

I had a problem with my tire jack. Dean came out was personal and happy to help. Can’t ask for better service, nice to see that kind of humbleness on a a rough day. Thanks again Service: Tire change

I'm very satisfied with Schmidt's Auto Inc! Facing abandonment charges from the wonderful city of Madison (note the sarcasm) since it was inoperable and parked on the residential street. Schmidt's Auto Inc driver was "johnny-on-the-spot" and arrived within minutes once I finished booking the pick up. The driver seemed very friendly, and professional. I also felt bad it was surrounded with snow and told him I would remove the snow around my car, but the driver insisted on doing it without my help almost like he was happy do it. It was also very convenient being able to pay the fee with a credit card right there. I definitely recommend you call this company for any of your towing needs. Two thumbs-up and 5 stars!Service: Car towing

I called Schmidt's for an estimate and later to book a tow for my car. The two people I spoke with were very helpful and accommodating to my work schedule. The driver was 10 minutes early and ready to help me when I got there. He even game me some advice when it came to insurance, as this was my first time having to get my car towed. Thank you Schmidt's!Service: Car towing

Great service! The dispatcher was wonderful in helping make me feel at ease and explained everything perfectly. The tow truck driver came quickly to tow my car to the repair shop and gave me a ride there too. Very professional service! Service: Car towing