Sutter Metals 98516

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MDG

This business only pays in rounded down dollar amounts. Example $10.99 = $10.00. On a yearly basis this business is padding their margins. There was a sign stating this during Covid years back because of a change shortage. Sign is now gone and nothing indicates you will get the full amount you expect when recycling with them. I will not be doing business here ever again. UPDATE: In reply to Sutter Metals full pament by check their attendant hands you a cash amount with a receipt rounded down to the dollar and never explains their policy of generating a check for your full payment. If you never check the receipt you will never know. In addition all other businesses deal with burdensome change every day and seem to operate a better quality business model since the passing of the Covid epidemic. I could understand this companies business model if they stated it upfront with a professional sign at the scale shack stating their policy. "Cash payment is rounded down to nearest $ or full $ amount is paid by check." Give your customers a choice leaving no doubts as to whether your attendant explained your policy or not. Understanding it's pennies on the pound per customer, however, at the end of the day it amounts to dollars on the pound for the business.

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Nick Stoker

Had fires constantly, clearly very poor standards and coordination. Being next to one of the largest untouched forests in the city, they need to relocate. Noise & environmental pollution on a daily basis. (Lacey location)

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Nicole Hernandez

I own a farm and have a lot of unusable farm equipment laying around after emailing I received a prompt reply and Sam came out to look at everything we wanted gone. He was very professional and timely. He removed one piece every other company has turned away and did it safely! He was training a new guy that day (maybe Eric?) and was very informative as the steps needed to get the trasher out safely from the building. We will be using them to clean up the scrap metal on our farm!

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Joseph Mathis

All my experiences with Sutter Metals have been great. Hard working, honest staff, a clean yard with good signage to visit. The office staff is courteous and professional. I have received fair pricing for all my recycling needs.

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bil duh

Always helpful and friendly staff that truly value their customers, in my experience. Transparency in every exchange. Competitive pricing for the local market. Thank you for being a consistent and reliable avenue for metals recycling.

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Nick D

Fast service and good prices on scrap, always a pleasant atmosphere .

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Jonathan de Jesus

Every transaction w/Diana has been nothing but professional. Great communication and they are very flexible with our busy schedule.

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Mark Tinsley

My 5 yo grandson and I have been using Sutter Metals to recycle our collection of metal from friends and neighbors. He has a good appreciation for the fact that he can earn money with his grandpa and we both enjoy the experience. The smile on his face when he earned his first 100 dollar bill was the best. Great experience, friendly people. Only takes one visit to catch on to their system.

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Daisy Mayhem

Have had them haul 3 or 4 cars in the last few years. It is probably one of the last places whose cash offers aren't insulting. Plus, they have always been super helpful, always friendly and a few of the drivers are even funny. I recommend them to others all the time.

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Kamron Cook

I called a week ago to schedule picking up a wrecked Lexus out of my yard. At first they tried to charge me $50 tow fee but I knew 3000lbs of steel was worth more than a $300 market value tow - so they offered $100 which was fine by me! They showed up on time and the guy to took the car was the fastest/most professional waste-no-time type of person. They're lucky to have the guy.

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james Lake

During Covid Sutters had a sign stating that they would only pay out in dollar bills because of the coin shortage, they have removed the sign but are still only paying out in paper money i did checked with the area banks that have stated the coin shortage had ended and business that are still withholding change because of that are being dishonest and flat out lieing. I have two receipts one for 8.05 and 10.99 so they are just adding to their profit by keeping your change

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Michael Cameron

Ok so let me start off by saying timing is everything. so I got there a little after 3pm and it was extremely busy, people everywhere trying to get there scrap in. After I got all my items processed and got paid it was 4:58 pm. I do not feel as if the weight was accurate, next time I'll scale my materials prior to going in. The scrap prices I received was on par with the prices on I scrap app. So I inquired about the best time of the day to come in and I was told between 8am to noon.

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Casey Molenaar

Tried to schedule pick ups of scrap cars 2 separate times, days in advance both times. Didn't hold appointment times and basically told us we are SOL and have to schedule again anyway. We had to take time off work to make the rescheduled appointment. First time the driver came out, had an attitude and wasn't able to pick up all the cars that we were told he could on the phone, then got his tow truck stuck and we had to bail them out. Second appointment we scheduled a day in advance and they called us and didnt have any notes about an appointment time being kept. Would not recommend if you are looking for a timely/professional/competent service.

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sean granville

Sutter metals in Lacey very clean employees are very helpful I give them👍🤪🧡

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Bill Street

I came to the yard in Lacey several months ago to drop off aluminum cans an other items. There wasn’t a problem until I got paid. I was supposed to receive $15.75 for the items. When I got to the office the door it was blocked an a guy handed me $15.00 with a receipt out the door. I was told then that they didn’t give change. So in other words they keep the change because they pay to they lowest dollar. I was really surprised an upset that a business with several outlets would do this . When I complained they said there is a sign inside that states this because of a change shortage. The problem with that is you don’t get to go in the building because of COVID-19. If you’re going to take the customers change this should be disclosed or posted at the receiving point before the transaction has occurred, not after the transaction. I didn’t have much material on this trip and won’t ever go back. As I was leaving I seen a guy on a bike pull up with a bag that had cans an some copper. I felt bad for him and all the others that lost money with this company. Do yourself a favor don’t do business with people like this, go to CALBAGS in Tacoma They give the best prices around and have always been fair.

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Alicia H

Horrible communication. Apparently the driver calls 30 min before pick up. We were told that they would pick up in the afternoon and then nothing after that. My husband emailed them in the morning and nothing. I call and they are going to be here “closer” to 5:30. Definitely not the afternoon, then the lady says well the driver could be there around 2:30...I would NOT recommend them.

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Paul Kent

Driver of truck 10 is a real problem.

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T Mamma

Were from Shelton. Between 4 different places, this places paid DOUBLE! No Joke! Highly recommend. Worth the drive. Entrance slightly confusing. Guys and office gal very nice!

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Chase Flores

Just felt shady being the non experienced joe trying to recycle cans.... Im certain they weighed more then 70lbs but never was shown actual weight........ Until i signed off ........ AND PUT A SIGN ON THE DOOR IF YOU DONT WANT PEOPLE TO TRY AND OPEN IT ....... THEN BE RUDE WHEN THEY TRY TO OPEN IT!!!!

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Tammie Frost

Been there with scrap a few times, always had efficient, courteous, and prompt service, weighed scrap within 5 minutes, we're directed where to go and helped with unloading, paid and out of there 15-20 minutes. Thank you Sutter's Team✌️

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Bobcat Yetti

Rude people. It's been a year since I've been there because last time I was there some skinny little punk kid was mocking every word I said and was so rude that I had decided I would not return. Anyways it's been a year so I thought they probably had a pretty high turnover rate and chances were that the same person wasn't there anymore, I decided to give Sutters a second chance. There was a new person there still rude, ignored me, then when I pulled out my aluminum cans he looked at them and told me they were steel. I said no there aluminum cat food cans and then because he didn't want to admit he didn't realize they were aluminum he told me I needed to separate the cat food aluminum can from the regular aluminum cans. I'm standing there, he looks at me and says, where you going to separate them? and I said no I'll go somewhere else and I will not return here. I called and asked several other recycle centers if I needed to separate my aluminum cans before I dropped them off there and they all said no. Plus the the guy at Sutters didn't even question the guy that pulled up after I did, he had aluminum cans too. Just helped him dump them in the dumpster. Maybe the guy is intimidated by women, who knows. Thinking after these last two bad experiences with Sutterd that I'll just take my stuff to the dump from now on. It's not worth the humiliating experience with the few pennies I get recycling.

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Cameron Holley-Fowlkes

Super easy process. Unfortunately I did not have the title for my vehicle anymore, but they had a process for that situation and it was still no hassle at all. I called them, they had it towed, and I got cash. Everyone I talked to was extremely friendly, and the tow truck driver that came to tow my car was hella chill. I'm also happy to have that piece of crap car off the edge of my driveway -_-'

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Gerry Meisner

Sutter is about the best metal recycling center in the area. Their pricing is a good as any one else and they always do their best to maximize the amount the customer receives. I will definitely bring metal to them again.

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Farra Layne Hayes

Sam Adams was amazing to work with. He was responsive, thoughtful, diligent and respectful of our property. He also had exceptional communications skills. He was a true professional from start to finish. I would highly recommend the services of Sutter Metals.

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amy aga

Clean, organized, going rate and the employees were friendly and helpful. In and out relatively quickly with a decent payout. AWESOME!!

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Corey Chace

So far I'm pretty happy with these guys...fair and honest....I'm using them until they show me different. Would recommend them for sure!!

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katie cou

.34 cents a lb for aluminium cans. They let me sort out some glass and steel cans which I appreciated.

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Google Account

Nice people. Was busy cuz it was saturday & only open till 2 30pm. U can either donate urs or get paid 4 ur metals & etc that u bring in. 3 stars cuz 1st time here plus was a nice & quick experience.

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Mike Evans

You literally paid my employee nothing for the 1075# load of copper windings. That's 135 dollars. What a ripoff . I would come there right now and give you your joke of a check and get my copper back. Are you kidding me. What a joke

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Robert Morris

They were busy but have always been friendly and helpful. The prices were better than I thought and of course you get paid instead of paying at the dump.