Wills Wrecker 13656

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fd palmateer

Local, family-owned business first recommended to me by All About Scuba 1000 Islands' own Bob Sherwood. You can have confidence and trust in the work they do. In my case, my insurance carrier roadside assistance towed my stranded truck to them and dropped it off. I left a phone message asking Wills Wrecker diagnose and fix it. Melissa phoned me later to report it was a starter and that they could fix it. The job was completed to my satisfaction and the very reasonable bill was paid over the telephone without me ever stepping foot in the shop. Not that I didn't want to, just that I was out of town and couldn't be there during their business hours. Wills Wrecker is highly recommended!

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Jim Russo

Wills Wrecker came through for me! Needed a tire change on my RV while traveling in NY and they were recommended by the campground office. It was a busy day for them, due to the weather, but they made it happen. Tom is a stand up guy and made things right. I recommend Wills Wrecker!

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Ashley Glover

They are so unprofessional. Zero star.They tried to snag my husband's. They never called him or the shop that its at. The shop that the vehicle is at stopped the driver from picking up the vehicle. My question is if we weren't informed bout you grabbing the vehicle how did you expect to pay us. The lady was rude and talked over me when I called to ask why we weren't informed. Yes I got very short with her when she started to sound very edgy. Don't use them. They will take your things and leave you empty handed

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Tubby Earthy

They are rude and very lazy I have at least 500 pounds of short steel and 100 pounds of tin they gave me 600pounds of tin on my receipt. Complete laziness and very rude from the start to the end

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George McAloon

Wills Wrecker has always been very helpful. Kind, courteous and quick to schedule appointments...I highly recommend Wills Wrecker for service. Update: I scheduled an inspection. I was way overdue for an oil change and tire rotation. We talked it over, Danielle/Melissa went above and beyond to get all three services done, and done very quickly. I highly recommend Wills service and repair.

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Brandie

Thanks Adam! I have a lifted Dodge Ram and a few issues on my end. Excellent communication and surprisingly very fast service. So nice and professional too, which is a huge plus. I went to their website and I'm surprised on how much more they offer other than Towing. I'm new to the area, and if I can't figure out what's wrong with my Dodge, they will have my business again.

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Josh Beutel

I want to say a huge thank you to you guys for being there the last couple of days! My fuel gauge is a little messed up. You guys were absolutely amazing 🤩 with my road side assistant! Thank you so much! A huge shout out of my may, goes to George he is an amazing person definitely cares about the customers! George made sure I was alert before he left etc. Thanks again George & willa wrecker I really do appreciate you guys thank you ❤️😃

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John Savino

I was stuck with a vehicle that would not start. George from Will's towing arrived before the promised time. Along with a coworker they were able to n tow my vehicle and salvage my day. Very attentive to my problem. Saved the day and would highly recommend them for time of need.

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Nate

I wouldn't recommend going there . The girls are super rude for no reason . I only went there because I had no choice but I'd never go back because of how rude the girls are . Super unprofessional and uncomfortable environment

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ryan pavlot

Do not recommend, employees are extremely rude and ignorant in the scrap yard

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Jo Anne Bakeman

I am impressed with the professionalism and sincere caring that every member of this business has shown to us. We are on a camping trip, and my 2001 Ford Econoline van was overheating. We received emergency roadside service and then took the van in to their facility. They were caring, knowledgeable, and efficient in every way, and we are extremely grateful.

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Charles Weis

A couple weeks or so ago I ordered a turn signal lens for an Audi a6. It was described as having a "small crack". True- but the crack was barely noticeable. The lens was wrapped in plastic wrap, and of course tagged as well. Packaged with care, I could see, and of course, a perfect fit. I talked to the nicest person on the phone, and the lens was shipped out right away. If only getting car parts was this easy and friendly at other yards! Not a big company, and this shows in their outstanding customer service. Prices are crazy cheap- compared to other yards, and I'm very pleased. No complaints whatsoever!!

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William Ruffle

Very helpful getting part I needed. Friendly Dogs too.

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Kelly Palmisano

If I could give it 0 stars I would. Total incompetence. Needed my truck towed after hitting a deer, driver from Wills showed up. Told him where I needed the truck towed and he told me no. I’m sorry...in all of my experience and others that I have spoken to about this, that is not how it works. You tell them where to tow it and they take it there. The driver said he could tow it to his shop and our insurance would have to take it from there. This was 3 hours ago. Our insurance called Wills and they said they were towing it to the car dealership. They didn’t. We called again and they said it wasn’t at their shop. Ok...so where is our truck? Called 10 minutes later and all of a sudden they do have our truck sitting there but refuse to tow it anywhere until our insurance company calls them (which they already had). After dealing for hours (and still going) with all of this, my husband called and asked to speak to the owner. His daughter said he was busy and continued to be extremely rude to my husband telling him someone needs to pay her for the tow this morning. Not our problem. Your job is to tow our truck where we ask you do tow it. Your rudeness and incompetence is beyond inexcusable.

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Ronnie Moss

I’m from Rochester and broke down on Wellesley island . Will’s towed my car back to there shop within two hours of my talking to them . By end of day they had diagnosed the problem and by the end of the next day it was fixed ! Got me out of a jam and I appreciate them for doing so ! Recommend!

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Joseph Principe ll

Excellent customer service, call today for a tow and they were there within and hour. Highly professional technician name Adam, took care of our car. Very professional service I highly recommend this service to anyone who needs a tow

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Julie

UPDATED 6/25/18 - Well we had to use them again this year, for the same issue, just on the other side. Tom was so accommodating, picking the trailer up, fixing it and dropping it off before we had to leave Saturday. I really wish I could give them more than 5 stars. If you ever have an issue you in A- Bay or the Clayton area, call them!!! 2017 - Wills wrecker came and towed our boat trailer and truck, from the Wellesley island marina, to fix the brakes on the trailer. Tom kept us informed of what was going on the whole time, and although time was not on our side, and they weren't able to fully fix it, to no fault of their own, I'd highly recommend them, especially if you are up in 1000 Islands on vacation. Great people.

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Stubbs Cuzzo

The lady at the window is a cocky all I did is ask a question about a couple parts for ny truck an she had a aditude North star is better at least North star don't rip people off

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Edward Spedding

Dustin was very helpful, took good care of us took our vehicle to the shop and dropped at our campground on his way to his next assignment

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Faith Knapp

Great customer service! Called today looking for a part (wiring) they took our number to call us back once they looked at their inventory. They called us back made sure it was the part we needed and even tested it to insure it worked. I would definitely recommend them!

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Lori Blair

Everyone was more than polite, and the tow-truck driver (AJ) was especially helpful. They made a bad day so much better!! Thank you so much!!!

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D.J. Scott

Was vacationing at Wesley Island and the fuel pump went out on the truck. They got us fixed and back to enjoying our trip in no time. Thanks Wills Wrecker!!!

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Tyler Lukse

Wow. Terrible terrible service. I called to get some info about selling them my car and the woman I spoke to was as rude as can be. All I asked was if they pick up cars and she rudely stated that they do not do it by appointment, only when they’re in the area. I told her that doesn’t help me and the last thing I said was thank you. I got no response and heard the phone slam.

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Jurgen Verne

Will's wrecker that's in pluses if you need parts for your car I'm sure they have it or they can get it I don't know how much cars they have Outback for parts but if you call and probably be a lot better than try to drive up there cuz you're not really allowed in the store without a mask but they try to make it right for the customers and keep their business open I really don't have much other than that to say but they do repairs there as well call them make an appointment or ask questions a second opinion doesn't hurt

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Eugene Stadnyk

Great fast and professional service! Thanks for the jump

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Cheryl Schulz

I go Wills for my oil change, tires rotation or new ones. Everybody here is wonderful with me I’ve never had a problem

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Phillip Harris

They are highly recommended. Quality service.

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John Foote

A little out of the way but I needed a new battery right away. They had quick service, a good price, and excellent service.

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Kevin Berl

Great and speedy service Would highly recommend them for automotive service and towing.

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Julie Vecchiarelli

First time to use the recycle place, a little hard to figure out where to go and after great instructions got all done