AAA Suffolk Car Care Center VA 23435

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Tyler Burns

I usually come here for state inspections. They have always been timely and honest with me. I recently had a small list of maintenance items done on one of my vehicles. They were even honest enough to let me know one of the things I wanted done didn't need it.

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Trevor

Clearly don't care about their customers anymore. I arrived 10 minutes late because an accident in front of the AAA shop added 30 minutes onto my commute. Too late apparently, as they canceled my appointment. Not even a courtesy call to see that I was literally less than a half mile away in bumper to bumper traffic, and the man at the front desk didn't even show a shred of understanding, like he didn't care about me as a regular customer, felt demeaning. Cancelling my AAA membership and not coming back to any ever again, ruined years of great reputation for customer service. Local shops are cheaper and the people are nicer anyway.

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brian hunter

Had a appointment at 9 for 4 tires and a inspection so I waited got breakfast came back car still sitting 1030 car still in front so now I said something finally car in back 12 came they came and told me that they have to go to lunch and will finish ather lunch now I am passed but still cool I said can I speak to a manager he was sitting right there he walked back and said someone was going to stay and finish bs because I still didn't get out to 2 oh by the way they said to bulbs were out and they would do it for free but they didn't know I just had all the bulbs change trying to appease me. Just get the job done in a reasonable time we don't need free we need time because time is precious when you get up I age. But I gave them a 3 because tires was the best and front desk was very nice because I hate confrontation they understood what was going on and they don't do the work.