Elliott's Purcell Automotive OK 73080

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Jeff M.

I wish I could give Purcell Auto 10 stars! We had a couple of cars that we got new tires on, an F-350 long bed dually and a Dodge Grand Caravan. Took the truck in first. At the end of the day when I picked it up I was told that the tires were straight and no work needed to be done. I was charged a much lower inspection fee since they checked all of the connections and everything in the front end. The same thing happened with the Grand Caravan. I was told that all four wheels were almost perfectly true and once again I was charged a much lower inspection fee since they didn't have to do any work on it. When is the last time you heard of a business, especially an automotive repair business, with such integrity, honesty and morals? We literally will never take our cars anywhere else but Purcell Auto from now on. Super great experience!

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Rashaud Johnson

Great placed treated me like family there were closing and still helped me could’ve left me stranded I was on the way to Dallas from okc wouldn’t have made it without them basically did it for little to nothing felt like I was his nephew!!!!! Got me back on the road in 25 minutes

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Ivoire Alexander

I’ve used this place in the past and always had a great experience. Which is why for the last 5 years I’ve been a returning customer. Sadly the sadly may most recent experience has proved to me that once you make a name and get that city *fleet* contract, your loyal customers no longer matter. I scheduled an appointment to drop my car off to be diagnosed on December 28th 2023. After 2 weeks we called, he was so busy with cruisers to diagnose. Another 2 weeks, same thing. We went to the shop so we could check the progress in person on February 18th. He told us the problem, how much it would be and asked if we wanted to move forward. We said yes. He told us 3-6 weeks for parts but that once the parts came in he would set the appointment and my car would be the priority. We called May 1st-ish after yet again receiving zero updates on my car since we went up there to let him know we had the money and would be able to pay him anytime 5/9-5/15. He satted he had the parts and would have it ready then. Today. 5/10 I have my husband call, not gonna lie I was really hoping it was done so I could have my car back 6 months after I dropped it off… Nope! Fleet strikes again… An ambulance needs a new engine that’s gonna take most of the week next week so maybe the week after. I’m over it. I will be calling him on Monday and making arrangements to have my car towed someplace else. 134 days and now add 14 more. We have borrowed cars from family, we’ve rented cars and at this point I have 5 grand for work that hasn’t been done and no car. It’s costing me money and I’m done. Looking for someplace new.