PnP Automotive NY 11385

Recent feedback shows sharply mixed experiences. Many customers report serious customer service issues: repeated claims of rude phone interactions, profanity, and difficulty reaching staff for warranty support or refunds. Multiple reviewers describe receiving defective or incorrect major components (engines/transmissions), slow or failed exchanges, and disputes over return fees, with several warning about payment requests via Zelle or Cash App and a lack of credit card acceptance. On the positive side, a smaller but consistent thread praises individual staff members (notably Anthony and Pat) for helpful, thorough assistance and successful parts installs and referrals. Overall, the dominant sentiment is caution: while some buyers get what they need and appreciate personalized help, others encounter poor communication and challenges when problems arise. This yard differs by leaning on person-to-person service and neighboring resources, but recurring complaints about reliability and post-sale support set expectations.