Archie's Towing CA 92868

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Codi Todaro

Came and brought me a tool I needed to unlock my truck and great customer service.

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Shane Zhang

This place is amazing! They threw away my car key, so no risk for me to drive a salvage car on the street. How thoughtful is that! The front desk lady may look mean, but she is so warmhearted! As I was frustrated with the lost key, she not only comforted me with a sweet lie: “Our driver saw you took it!” She even cheered me up with “It’s just a key, you are making it a big deal”. Right on spot! Why would I need the key if the car is totaled already? It’s really not a big deal for them. They should put on a sign “NOT A BIG DEAL”, next to their current slogan “ABSOLUTELY NO PUBLIC RESTROOM”. Oh, did I mention the business is super Green? Instead of having a door for customers, they lock everyone outside and talk to you across the tiny window. “NO PUBLIC AC” as well! That’s real energy efficiency, all businesses should learn from them and we will have no energy crisis for generations!

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John Parent

My daughter was recently in an accident and the OPD called Archie's to for a tow. I arrived on scene as the tow truck left with the car and saw the name on the side. If it wasn't for that we would have had a chore figuring out who took it. The driver apparently got the key from the police, never spoke with my daughter, and just left. Then, when I call the next day, I am informed that it was $250 for the tow and $100 per day for storage! My daughter was vulnerable at that time and Archie's should be ashamed of their behavior, taking advantage of someone who was just in an accident! And to top it all off, I was told to go to the Orange location to get the car. I had another tow company show up, I pay the fees and complain about the driver basically stealing my daughter's car, and all I get in response is "they're supposed to tell you." No apology, nothing. To top it all off, I am told to go to an overflow lot! What is wrong with you Archie's? You could have informed me over the phone that the car was at another location.