Empyre Auto Parts CA 92377

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Spencer Larsen

I called about a Tesla model 3 hood and they reported that it was in excellent condition. Vehicle had been in an accident that damaged the front bumper, so I verified on 3 separate occasions that the hood was not damaged prior to driving an hour out to purchase the hood. They claimed that it was in great condition with no damage. Upon inspecting the hood when I arrived, there was notable damage where the hood was crumpled/buckled in the middle where the built-in crush zone is. Very disappointed. When I pointed out the damage, the salesman just replied "OK, that's fine" and walked away.

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Adam Almada

We have bought 3 items from this location. The last item we bought was was a strarter. They put a battery jumper to it to show that it spins. Ok, we took a chance thinking that we have a 14 day warranty. We installed the starter and it bearly turned the engine. On the second attempt, the starter just froze. We removed it and called Empyre and explained our situation and that we needed a replacement starter. The genius on the phone explained to me that it was my bad engine killing good starters. And that he would not warranty the part because our engine was to blame. Just flat out refused to exchange the starter and just hung up the phone. So, with no real warranty, we opened the starter to find it completely rusted internally. Which means it had sat submerged in water for a long time. They just cleaned the outside and lied about a 14 day warranty. Look closely and tell me I am wrong. There was a lot of rudeness from the fella over the phone. Not even with a Full Refund would I ever buy from these people. Just call them, chat with them over the phone. You'll see the have No Customer Service etiquette at all. We quickly called our friends at another location, who gave us a actual good working order. It started the engine with no issues several times, and still working 2 weeks later. Don't waist your time and money. Look somewhere else. Best of luck to everyone.

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Millionaire OfGod

Great experience Friendly people