Copart - South Sacramento CA 95828

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vex vex

OMG, I think I just caused trouble for my dealer without even meaning to. Here’s my story with this Copart location: I asked my dealer to sell my car because I was leaving the state. I later found out the car had gone through the auction twice but hadn’t been paid for either time. When I checked the listing myself, I noticed it was marked with “rear-end damage on both sides.” That surprised me, because when I brought the car in, it was in good shape. I told the dealer to sell it as-is, no matter the amount. So I called the auction to ask a very simple question: when you get a car in good condition, how do you decide what damage category to put it under? The woman who answered couldn’t explain and said she needed to ask the manager. When she came back, she told me I wasn’t allowed to call directly since I wasn’t the one selling — even though I’m the owner. I understood that, and I even told her I knew it wasn’t my transaction. I just wanted to know how they make those determinations, since labeling the car as “rear damage” (which it doesn’t have) might be the reason buyers walked away twice. Unfortunately, instead of keeping it professional, the situation escalated. The woman took my call as if I were complaining, told the manager, and the manager then called my dealer. Now my dealer thinks I caused a problem, even though my only intention was to ask about the inspection process. If there’s a recording of my call, it would clearly show I never complained about the dealer — I only asked that one question. I truly believe the front desk communication here is a big issue. Reading other reviews, I see I’m not the only one who has had a poor experience with customer service. It feels like every call is taken as a threat instead of as a genuine question. That shouldn’t be the standard. For that reason, I’m giving this location a one-star review. I hope management looks into how phone calls are handled, because situations like mine only push more people away from doing business in California.

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Mehdi Abtahi

“I had a very disappointing experience at Copart South Sacramento. One of the staff members, Rachel, was extremely unprofessional and, frankly, exhibited discriminatory behavior. As we are not American, she treated us with clear hostility. Although the inside area was empty and had seating available, she insisted that we wait outside, giving no reasonable explanation. When I finally asked to see the car I was interested in, she tried to come up with excuses to prevent me from doing so. This was not only frustrating but also felt very discriminatory. No customer should be treated this way, regardless of their background. I hope Copart looks into the behavior of its staff to ensure fair and respectful treatment for all customers.

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Tsurachka Daniel

BEWARE OF THIS LOCATION. They scammed me big time. I purchased a 2014 dodge ram 1500 listed as a run and drive and in the pictures it had power, I end up winning the truck. They bring it out with a forklift. I asked them to bring out a jumper. I hooked it up. And car wasn’t getting any power and wasn’t starting. Now I’m dealing with an electrical issue. If you plan on bidding anything from this location. I highly recommend you inspect the car in person. I would not trust there auctions postings.