Fortes Bros Inc. Emergency Roadside services CA 94085

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Coach Michael

Let me preface this review on Fortes Bros Inc Emergency by saying, a lot of roadside towing services have bad names because people got taken advantage of when they find themselves down & out, and then be taken for a ride makes us have that helpless feelings. Well, I found myself in a situation like that yesterday about ~1pm. My car is less than 5 years old and have only ~20,500 miles on the odometer; then all of a sudden, the car wouldn't start. I heard the click! Click! sounds, but the car just wouldn't start. I thought, Oh Boy, did I leave some lights on overnight, since the battery should have still been in pretty good conditions, I called my friend to give me a jump, no luck - same click! click! sounds but no firing I then took out my phone and opened my AAA app, and made a tow service call. The lady who answered, she told me it may take an hour & a half‼‼ I thought you were offering EMERGENCY Roadside service, but what can I do, I thought it was going to be a very long day. Within 10 minutes, my phone rang, and the guy said, I'd be there in 5 minutes. WOW‼‼ When the tow truck pulled up, it was a very familiar bright yellow Fortes truck, they had repaired my previous car after a car accident, and that experience was amazing! Brett was the dude, despite having to see his girlfriend at ER later that day, he took the time to run some diagnostics test, and told me that your battery was fully charged, it's just the amperage was way too low to get the car started. He first used a super powerful portable charger to get my car started, but he said probably due to a bad cell in the battery, if I start driving , I may still have the same issues since driving wouldn't fix the cause. He even told me, you can drive to Costco and get a replacement battery, and do it myself to save some money. I was in no state of mind to drive to Costco - what if the car dies again after I get a battery. I said can you just change it on the spot for me? He told me, sure! He did it so expertly and within 10 minutes I was on my way! I called Fortes Bros and asked for the boss, but they had already left. BOSS, if you see this review, please give Brett a huge pay raise, it's guys like Brett that will change the views on towing services, he's knowledgeable, understanding, and without him, this car troubles could have been lingered into today or longer.

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dg y

One of their tow trucks left a really bad impression on me the other day, and I would not recommend anyone to get their service. Facts: The other day a trailer truck from them parked at a position coming out of a T shaped parking lot connected to road. The head of their truck blocked the entire road, despite that there was plenty of space behind the truck. Me and another car on the other side were both waiting, yet the truck driver was just sitting in the truck and ignoring us. I even had eye contact with the truck driver a few times but dude just doesn’t care. Five minutes later the truck driver finally decided to move the truck. It only took him 5 seconds to reverse in and unblock the road. When the other car waiting was passing the truck, they honked at the truck driver for warning, then the truck driver honked back as if they did nothing wrong. My impression of this business: They are a shameless team with low morale and no care for other people. They clearly think they are above and more important than everyone else. Business can pretend to be nice and responsible, but they tend to show their true colour when they don’t need to take money from you. (My dashcam captured a clear photo of the truck driver’s face, but I won’t post it here. Hopefully they will see this post and learn to be a better person.)

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Ish C

Fortes Bros service is very friendly, timely and professional. I had issues with my battery that was installed about a year ago that I purchased thru AAA. The battery failed and this company went above and beyond to correct my issue with no hassle. I bought another battery through my mechanic and my car is doing great again. I will always rely and know im in good hands with Fortes Bros battery services. Thank You Ron and Billy @ Fortes Bros.