Frank Scotto Towing CA 90501

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Maria Rafael

If I could give zero stars I would. This company was late and each time we called to get an updated arrival time we were told they were almost there. Finally they arrived, the driver spent 20 minutes trying to unlock the vehicle, got his tool stuck in our passenger window and finally ended up hooking up the car for towing the way he should have initially. He towed the car to the dealership, spent another 20 minutes trying to get his tool out, was paid and we left the car to get a key made. Once we left, the driver shattered our passenger window, he wouldn't let the dealership fix it (as they offered), he did not call us to inform us he shattered our window (as he told the dealership he would). We picked up our car from the dealership, saw the shattered window, called the towing company and were told repeatedly they couldn't do anything and we could try calling back Monday. We are fronting the money to fix their mistake and, based on the horrendous customer service and appalling behavior thus far, I can only hope they care enough about future business to try to repair the damage they have created. This is our only car large enough to transport all our kids and our whole weekend (and trying to get our youngest who is sick to the doctor) is now immeasurably more difficult and it is all completely unnecessary and only the result of compounding poor service with negligence. Please don't ever use this towing company. They were recommended to us by the Honda Dealership which also reflect poorly on the dealership in my opinion.

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Victoria Carrillo

You may see ONE star...... But in reality it's ZERO stars for this place. Unfortunately my car was impounded. When I retrieved my car back, several of items were missing out of my vehicle. It's too sad and too bad and very unfortunate that a well established and well known business, privately owned and managed by a hard working family that also happens to be apart of our police enforcement has a batch of dishonest employees representing their business.

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Elaine Fernandez

Got my truck towed by Redondo Beach PD they said they wouldn't put a hold, they lied put a 30 day hold. They thought they got me for one thing and it didn't pan out so they found something to write a ticket. And to top it off my 30 day isn't even up and they are sending papers for a lien sale. Talk about jumping the gun. You better believe I will be getting my vehicle.