B & B Towing Inc MA 02138

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AJ Chunlawat

⭐ 0 Star – Absolutely Terrible Experience My moped was stolen, and after the police recovered it, I was instructed to pick it up at B&B Towing. I went there with the official police report and met an older man at the front desk. Instead of helping, he began asking unnecessary and condescending questions, like “Where did the police find your moped?”—which I clearly didn’t know, as it was part of the police operation. Eventually, he found my vehicle in their system and told me I had to pay $202 for towing. I was willing to pay, but I simply asked if I could try my original key to make sure I could actually start the moped and ride it home—reasonable, since it had been stolen and likely tampered with. He refused, saying he was alone and it was a long holiday weekend. I even offered to leave my driver’s license, credit card, and iPhone as collateral just to try the key, and only after begging did he finally let me. As expected, my original key didn’t work—the thief had changed the lock set. I then tried to retrieve my license plate from under the seat—which is registered in my name and legally mine—but was denied again. He wouldn’t let me take anything. I returned to the office, showed him the key didn’t work, and told him I’d have to come back with a truck to tow it myself. Still, no empathy, no support, just cold indifference. This business is exactly why they have such a low rating. I came there as a victim of a crime, and they treated me with suspicion and disrespect. If you run a towing service that handles stolen vehicles, basic human decency and customer service should come first. Instead, it felt like I was being treated as if I were the criminal. If you want my moped that bad, keep it. Between the $202 towing fee, $200+ for a new key set, and all the damage done, it’s not even worth it anymore. Thank you to the police for doing their job. Shame on B&B Towing for how they treated someone just trying to recover their stolen property.

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Wen Eberhardt

B&B towing stole my car with 45+ minutes left on my paid spothero reservation. Parking lot owners: don't use this company because they will carelessly anger your paying customers!! The office worker at B&B quickly and easily confirmed my reservation was valid when I called after finding my car missing. However, the driver had already stolen my car, accessed the inside of my vehicle without permission, and I will see tomorrow if there is damage or other problems resulting from their illegitimate seizure.

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Molly Booboo

Absolutely nasty and rude interaction all around. They towed my car after I left for 5 minutes to run inside a store without any explanation or trying to call me despite the lot being empty, and charged $175 out of sheer greed. Located in the middle of nowhere and they add arbitrary fees. Additionally when I picked my car up the next day, the woman at the front desk was incredibly rude, almost seemed like she went out of her way to sneer and poke at me as I was trying to get my car back. Zero empathy whatsoever. 10/10 scummy all around. If you’re going to be in this industry the very least you could do is be nice and they are the opposite of that.