Raleigh Towing & Recovery NC 27609

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Melanie Dickson

Horrible experience. For the record, I did not order their service — the police called them after I had an accident, and they came and towed my car. The customer service the first day I went there was awful; they treat you as if you owe them something, not as if you’re paying for their services. It feels like you’re garbage to them. When I decided to take my car out, an interstate car shipping company came to pick it up, but they would not allow the trailer to enter the lot where they themselves had placed my car. They had originally moved it with a small vehicle equipped with a winch — it literally takes 5 seconds — but they refused to move it back out to the entrance where the trailer could access it. Instead, they only pulled it a few meters within their own property and then claimed they couldn’t use that little cart again due to “liability issues.” As a result, the transporter had to leave. Their only “solution” was to rent their towing service again to take it to another location where the trailer would have access. In the end, it felt like a business where they create the problem themselves just to sell you the solution. Honestly, I would call them mafia-like and deceitful. They also work with a company called Wheelzy that buys junk cars, and they pushed hard for me to sell them my car as scrap. When I refused and explained that I was shipping it out of state, they suddenly threw in multiple obstacles and “regulations” to make it difficult. On top of everything, when my car first went into their lot, the front windshield was intact. By the time I saw it again, it already had a crack — damage that was clearly caused while they were handling the vehicle. For context, my accident happened Saturday night, and I couldn’t get my car out until Wednesday. I ended up paying a total of $950. This is just a warning: if your car ever gets sent to this place for any reason, make sure to take it out as soon as you possibly can.

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juanita flores

If I could leave no stars I would. My 20 year old got an accident yesterday 1/7/26 at approximately 730 am his car got towed in at 905 am the car was still drivable it was driven on the tow truck. My son went and picked up his car at 4 pm which is 7 hours while he had to get his paperwork to get his car out!!! They charged my son 601$ just to remove the car from there lot!!!! Saying that that’s what the police department charges!!! ABSOLUTELY RIDICULOUS!!!! I called around and the max I was quoted was 200$ for an accident tow!!! You guys are ridiculous charging people that amount for such a short time!!! Charging after hours and accident tow and storage and everything you can charge!!!! My son got a tow from there yard to his house for less then half that!!! Over priced the lady in the office is absolutely rude and very disrespectful!

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Maleah Evans

I called and made an appointment around 8 this morning. The customer service agent that assisted me was very polite. When Dustin was en route to me he gave me a call and when he arrived he was very quick and professional the entire ordeal. They are very reasonably priced. Hope I don’t have to use again but they will be the first call if needed! Thanks.