Raleigh Towing & Recovery NC 27609

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William Jahant

Today I had a nail in my tire and needed my car towed to the dealership. From the start, Michelle was extremely helpful — she provided a clear estimate and set accurate expectations on timing, which really put me at ease. Dave arrived right within the timeframe Michelle quoted and handled everything professionally and carefully. The whole process went smoothly and stress-free. If you unfortunately find yourself needing a tow, I would absolutely recommend this company. Fair pricing, on time, and very professional. I would definitely use them again if needed. Thanks again Dave and Michelle.

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Melanie Dickson

Horrible experience. For the record, I did not order their service — the police called them after I had an accident, and they came and towed my car. The customer service the first day I went there was awful; they treat you as if you owe them something, not as if you’re paying for their services. It feels like you’re garbage to them. When I decided to take my car out, an interstate car shipping company came to pick it up, but they would not allow the trailer to enter the lot where they themselves had placed my car. They had originally moved it with a small vehicle equipped with a winch — it literally takes 5 seconds — but they refused to move it back out to the entrance where the trailer could access it. Instead, they only pulled it a few meters within their own property and then claimed they couldn’t use that little cart again due to “liability issues.” As a result, the transporter had to leave. Their only “solution” was to rent their towing service again to take it to another location where the trailer would have access. In the end, it felt like a business where they create the problem themselves just to sell you the solution. Honestly, I would call them mafia-like and deceitful. They also work with a company called Wheelzy that buys junk cars, and they pushed hard for me to sell them my car as scrap. When I refused and explained that I was shipping it out of state, they suddenly threw in multiple obstacles and “regulations” to make it difficult. On top of everything, when my car first went into their lot, the front windshield was intact. By the time I saw it again, it already had a crack — damage that was clearly caused while they were handling the vehicle. For context, my accident happened Saturday night, and I couldn’t get my car out until Wednesday. I ended up paying a total of $950. This is just a warning: if your car ever gets sent to this place for any reason, make sure to take it out as soon as you possibly can.

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Ashley Alston

If i could give this company 100 stars I would i was in the Raleigh area and My car had an issue that required a tow home i live an Hr away and had my child with me and was internally trying to stay calm when I called Michelle answered and she was so professional and calming and was willing to help she gave me an estimated time and the Driver Dave called and Gave me an update when he was near Dave handled my car with care and was just AMAZING he was very professional and friendly he made me feel very comfortable and if im Ever in that Situation there my First Call