Copart - Milwaukee North WI 53224

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jake simon

Really poor customer service experience end-to-end. Very limited hours for people that have gainful employment. They're only open 8:00 a.m. to 5:00 p.m. with no means to contact them otherwise if you can't call during those office hours. You can find email addresses for some Management online at their website but they don't respond. Take your business elsewhere if you have any opportunity and encourage your insurance company to do the same.

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Willie Mitchell

I was donating my car to a charity and they had Copart pick-up my car from my home. I was at work when they arrived to pick-up the donated vehicle so I asked the driver to give the my license plates to my wife to which he agreed. Needless to say that didn't happen. I called the office and explained my situation to the customer service person and she stated that I would need my insurance company to call them to get the license plates mailed back to me. I then told her that I was donating my car to charity so there was no insurance company involved in this transaction. Then she said that the only way that I could get my license plates back is if I drove to Brown Deer to pick them up. All I wanted them to do is mail the plates back to my home address were the car was picked-up at. Very poor customer service at best.

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Jo Luehring

This place is super hard to find. I called customer service and spoke to a very nice woman named Mary who told me where to go and stayed on the phone with me until I found it. Once I did find it, I had the best experience I could have had under the circumstances. Before I went, I was told, "They aren't going to help you with anything. They don't want to be responsible. Make sure you bring what you need to get your plates off." I never would have thought of that. So I brought a screwdriver. A gentleman by the name of Pablo got my car for me to clean out. He offered to take my plates off for me (which was really helpful, given that I didn't bring the right sized screwdriver). He reminded me to take my garage door opener. He told me if I needed help with anything to let him know. He went way above and beyond what I'm sure his job responsibilities were and made my very stressful day a little less stressful. Thank you for your help!