Cash For Cars - Wichita KS 67216

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Jay Christner

The over-the-phone part of selling car to Copart was relatively easy and seamless. However, the planned pickup the next day did not happen, and the following day a toe driver showed up without ever calling first, catching me away from home. When a driver did come later that day he did not have the check with him, and had to track down the first tow driver to get it. Seems a lack of communication took an edge off of an initial start experienced over the phone.

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Brad Biehler

Initially everything worked very smoothly. I originally dealt with what I will call the “Home Office.”Interactions there were cordial, timely and informative. Same goes with my interactions with the Support Team. However, the interaction I had with the local Dispatch Team was not as smooth and cordial. I contacted them early in the morning and requested a specific time for pick up the next day. I was told they could accommodate, but they needed pictures of the front and back of the signed title. I told them I had already provided those to the Home Office and did not understand why these were required again. After some resistance from them and myself, I decided to send them the same photos approved by the Home Office. I was told I would be sent a confirmation for pick up. Two hours later I had heard nothing. I sent a text to the same number that I sent the title pictures and reminded them I was still awaiting a pick up confirmation. Radio silence. Four hours after that, I called the Dispatch Team number I was provided and after about 5 minutes, I was told they could not clear the title as it had “VOID” written on it. After close to 20 minutes of trying to explain that what I sent was simply pictures of a copy of the title with “VOID” written on it and that the actual title did not have the “VOID” written on it, they finally understood and demanded pictures of the original title. I was told that the Home Office should not have accepted the pictures I sent and they, the Dispatch Team, were just following their process. I asked, if the photos I originally sent were unacceptable, why no one had contacted me in the six hours that had passed. I did not get an answer, only that if I sent new pictures they could process them in a matter of minutes. I asked if they would still be able to accommodate the date and time I requested for pick up. I was told that they cannot schedule a specific time, only a 4 hour slot and I would receive a call 1 hour before. I told them that was unacceptable. I told them I made the request for pick up with the Support Team and with the agent I first talked from the Dispatch Team and I was told by both that there would not be a problem. Once again, I heard the words, “They should not have told you that.” I had also already made arrangements in my schedule to be available at that time. I then sent the photos as requested. The approval came back within 5 minutes. Also, I received a message that, while they could not guarantee an exact time for pick up, they would try to get as close as possible. I responded with my acceptance and verified the pick up address. The actual pick up went very smoothly and was within 5 minutes of the time I had requested. My only editorial is that I believe the different groups I dealt with, the Home Office, the Support Team, and the Dispatch Team, need to make sure their processes are aligned, and that information already provided by the seller is shared throughout the various teams. Also, once a Lot Number is in process, there should be a heightened sense of communication with the seller if any issues arise. I believe that would go a long way with reducing the frustration I, for one, endured during the last step of the process

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wesley varner

Was scheduled for 1 pm to 5pm they didn’t show called got transferred to the local number. They said they didn’t do time windows and would probably be there the next day. Suggested I could just leave my keys and title and they’d leave the check under my doormat that is shady. So I just waited for them and got my money