Copart - Wichita KS 67216

Q

Qasim Rahimi

My colleague arrived to pick up our vehicle and waited at the Copart yard for two hours. The pickup was marked as “Arrived” at 3:00 PM, and the yard manager released the paperwork, indicating the vehicle was ready for release. Despite this, the vehicle was never brought out. At 5:00 PM, when the office closed, my colleague was informed to leave the yard and reschedule, even though the delay was entirely caused by Copart. We traveled to Wichita and had to book a hotel, resulting in unnecessary expenses and wasted time. This is not how a professional company should conduct business. Now, because the pickup was marked as “Arrived,” I am unable to reschedule through my Copart account, leaving me stuck due to an issue created by Copart’s staff. This experience is extremely frustrating and unacceptable. I hope Copart takes responsibility and resolves this issue promptly. I also hope others are aware of how Copart handles its customers.

C

Charles Simons

This place is run worse than the government. It's always an excuse why they can't do something. They don't allow you in the yard to do inspections, so they must bring the car up to the viewing area for you to look at, which is cool, but they use it as an excuse not to bring cars out because they're short staffed. And they just screw up the cars more, by ramming forks through the bottom of them and breaking all the bumper covers. If I’m late I get charged fee’s, but they can simply not do their job with absolutely no recourse. Its completely infuriating. Then if you make it through all of that and pay for delivery, it takes them two weeks to bring your car two miles. My shop is literally two miles from their lot. If i take two days to come pick up a car there is a late fee, but if they take two weeks to deliver your car, its just peachy.

Y

YL CARRIERS INC

The service was terrible. I arrived at 12 pm to load my order and they didn't load it until the next day. The manager hides to avoid talking to you. They treat you with racism. The forklift operators even kicked one of them out for getting into a fight with a customer and slapping him.