Tony's Wrecker Services - Heavy Duty Towing KY 40245

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Tanita Washington

I am extremely disappointed with my experience with Tony’s Wreck Service due to the lack of emotional intelligence and professionalism displayed by Dispatcher 7 (the name he provided when asked). I called on a Sunday to inquire about my daughter’s vehicle and to understand what she needed to do to retrieve her car from the lot. During the conversation, I explained that we needed to retrieve a car seat from the vehicle in order to transport a baby. Instead of showing understanding or offering clear guidance, Dispatcher 7 responded with, “Well if you’re not the registered owner then you will just have to go buy another car seat.” This response was insensitive, unnecessary, and completely inappropriate given the circumstances. The situation escalated when he began arguing with me rather than answering the question being asked. I clearly stated that I was not trying to argue, yet he insisted that I was simply because I was not the registered owner. He then said, “If she could come and get the car seat then why come she can’t get the car?” — despite the fact that he had already stated the lot was not open until the next day. When I clarified this, he contradicted himself again by saying I had claimed we were coming to get the car seat. When I asked for his name, there was a noticeable pause before he replied, “Dispatcher 7, my name is Dispatcher 7.” At that point, it became clear that the interaction was being handled emotionally rather than professionally. I then had to re-ask my questions in a very specific way just to receive concise, non-emotional answers. A towing company often deals with people during stressful moments, and compassion and professionalism should be standard. Unfortunately, this interaction lacked both. This experience reflects poorly on Tony’s Wreck Service, and I hope management addresses how customers—especially those dealing with urgent family needs—are treated.

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Mint Motors LLC

Our family of 6's truck broke down en route from Gatlinburg to Chicago while pulling a camper on I64. Tony's crew, on a Sunday, on a Holiday weekend, had 2 guys there in under 30 minutes, safely and effectively loaded my family in the trucks while securing our camper beind a service truck and loading my F150 on a rollback. They mad my wife and 4 young kids feel comfortable and safe through the entire ordeal. On top of all that, they gave me a ride to the rental car location so i could secure a vehicle to get us the last 4 hours home. The rates were more than FAIR and the service was OUTSTANDING. I cannot thank the crew enough for the help they gave on a cold December afternoon!

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Brian Barnett

Cody Dobbs is beyond professional, the best tow man around! Love this company, when the bad becomes worse, nobody else I’m calling! Price is high. But like with everything else, you get what you pay for!