B&D auto TN 37410

E

Ericka C

UPDATE: Never showed after waiting for hours, the insurance company canceled the call and reassigned the call to another local tow company who was there in less than 15 mins when the ETA was 45 mins. I suggested to the insurance company to remove this company from their list, as I told them I seen all the google reviews and they are all saying what I told them. She said she would send a formal complaint to the high ups. Maybe this is why he is still in business, taking the insurance money and never doing the job. Should be looked into for sure!<br><br>if i could give zero stars i would. AWFUL service, never showed up for a tow that the insurance company called for waited over 3 hours and they kept changing the ETAs. Said they were there, never came. Insurance called them and they said they had other pickups they had to do first

B

Brittany Collins

I was dispatched this towing company through State Farm and waited over 4 hours for pickup. Throughout that time, I was repeatedly given inaccurate ETAs that were not honored. Each update suggested the driver was “on the way,” which turned out not to be true.<br><br>Delays happen, but misrepresenting arrival times and lack of honest communication is unacceptable, especially when someone is stranded and relying on accurate information. Not once did any of them apologize for the inconvenience.<br><br>Due to this experience, I filed a formal complaint with State Farm so they are aware of the service and communication issues.

J

Jana Matheny

Worst towing experience Ive ever had. I’m still siting here 3.5 hours after requesting the tow. After 2 hours of requesting tow I called and they said that they were “right on top of me”. 25 minutes later I called to ask where they were and he said he had to stop and get gas and would be here in 20 minutes. After 25 minutes I called back and he said the guy picked up another car and was dropping it! Seriously? No contact from them whatsoever. I can’t change tow truck companies bc of my insurance (which I am now going to switch after this fiasco).<br>They literally lied to me twice. I kept my composure but not one apology. Nothing. They were curt and seemed irritated and inconvenienced by my calls.<br>I cannot emphasize enough that this company isn’t ethical or timely. Go with another company.<br>…….STILL waiting!!!!! 3 hours and 40 minutes after requesting for tow was put in!