Bionic Auto Parts & Sales Milwaukee Inc WI 53221

B

Bruno Aleman

I’ve been coming to this store for a while now, and every visit has been nothing but a great experience. The store itself is always clean, organized, and easy to navigate, which makes shopping for parts a lot less stressful.<br>What really makes this place stand out is the service, especially from Yessenia. She’s truly an outstanding sales rep — professional, knowledgeable, and very efficient. Every time I come in, Yessenia greets me with a friendly attitude and takes the time to understand exactly what I need. She’s quick to locate the right parts, double-checks to make sure everything matches up with the VIN # and explains things clearly without making you feel rushed.<br>The selection is impressive, and I’ve always been able to find what I’m looking for and even when I’m not completely sure what I need, she is always there to help.<br>There have been several times when I wasn’t sure about part numbers or compatibility, and Yessenia patiently helped me figure it out, saving me time and frustration. It’s rare to find someone who’s not only great at their job but also genuinely cares about helping customers get the best results.<br>Thanks to Yessenia and the rest of the team, this store has become my go-to spot for all my parts needs. The service is consistent, the staff is reliable, and the experience is always positive. I highly recommend this store to anyone in Milwaukee who values great customer service, quality parts, and an overall smooth shopping experience.

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Alaa Moustafa

Dear Owner,<br><br>My name is Alaa, and I am a licensed auto dealer based in Milwaukee, Wisconsin. I am writing to formally report a very poor experience I had today with your Milwaukee location, which ultimately led me to cancel my purchase and reconsider any future business with your company.<br><br>Earlier today, I contacted your Milwaukee location by phone and spoke with a salesman named Juan. I ordered a side mirror and provided him with the stock number from Car-Part.com. Juan confirmed the part was available and advised that it would be ready for pickup by 3:00 PM.<br><br>I arrived at the Milwaukee location at approximately 4:00 PM to pick up the part. At that time, I was informed that the part was not ready and that staff were unsure when it would be available. I asked if I could wait, but was told they would call me once it was ready. I left and returned to my shop. Approximately four minutes later, I received a call stating the part was now ready. I immediately drove back to the location.<br><br>When I returned and was prepared to pay, I was informed that the price was different from what I had discussed and agreed upon with Juan over the phone. A manager then became involved. Unfortunately, the situation was handled very poorly. The manager accused me of bargaining over the price and did not show any professionalism, respect, or willingness to acknowledge the misunderstanding. No apology was offered for the inconvenience, misinformation, or multiple trips I was forced to make.<br><br>I have been in the automotive business for many years and work with salvage yards throughout Wisconsin. This is the worst experience I have encountered. Due to how this situation was handled, I chose not to purchase the part and will not be doing business with this location in the future.<br><br>I am bringing this matter to your attention because I believe ownership should be aware of how customers—especially long-term dealers—are being treated. I hope you will take this feedback seriously and address the issues at the Milwaukee location to prevent similar experiences for others.<br><br>Thank you for your time.

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Amber Kendrick

Have bought several parts from Bionic: Arturo does a great job, he is very knowledgeable and helps me. I am very happy with the speed and quality. Most recently got a 2014 Jetta grille that looked brand new!