General Towing LLC WI 53207

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Anastasia Kraft

The experience with General Towing was MISERABLE! Our cars were towed around 8:15 pm yesterday. The phone number on the parking sign was wrong. When we finally found the number and called they said that they close the office at 3pm but apparently continue towing cars though-out the evening. They said that they open at 9 am the next day. After missing multiple work meetings, we showed up at 9am just to find a sign that said that we need to call one hour in advance to get our car. Almost an hour later standing in the rain the owner showed up. Terrible, unfriendly, unprofessional human being named Jose (if that is his real name). I have never met a person who is that rude and disrespectful. He forced us to sign a piece of paper without writing an itemized bill first. When we asked for the cost break down he threatened to leave without giving us our cars back. They charged us for "specialized" equipment and the "long" storage time. We paid $397 for each car. Unacceptable! They claim on google to be open 24/7 but don't give people the chance to pick up their car sooner and charge them left and right. We are sure that they used illegal spotters yesterday. Any business in Milwaukee should STAY AWAY from working with the owner of General Towing (Jose) in any way. We will make sure to protect as many people as possible from this guy. He is a shame for American businesses! I hope he is proud of what he does and when he will be old tell his children about his accomplishments in life and how he earned his money.

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Charlie Kagan

They towed my car illegally from a private property lot without the permission of my property manager. They made me wait 4 hours to get it towed out of their snowy lot. Then they dropped it into another snowy lot where I could not drive out of the lot. When I asked them politely to move my car to the part of their lot where it would not be stuck, they said it was not their problem. I was stuck in the snowy parking lot until I had to pay a different company to help me get unstuck. These people are very rude and do not care about anyone but themselves. Not the business I would support. This happened on Monday January 28th 2019.

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Cyndi S

The customer service I recieved from this business was absolutely ridiculous. From the first contact I had when I called them to the follow up call to figure out why my vehicle was not delivered when they said it would be, nothing but rude. I told the guy claiming to be the owner on the phone that their customer service was terrible and he basically said, yeah ok. I have never encountered a business owner that cared less about what a customer that already paid, probably over paid, thought. All I wanted was a little help figuring out what had happened and at no point in time did he attempt to help me or ease my concern. The driver that picked up my car was nice but that's about the only positive thing I can say. I will never use or recommend this awful business again.