Mr Tow VA 23222

J

Jocelyn Basore

I had an amazing experience getting my truck towed by this company. I broke down on the side of the highway in the middle of the night, when I called they answered immediately. The gentleman who answered was incredibly kind and got over to me quickly. He gave me a ride and was very nice and great to talk to. The tow cost was very low as well. Thank you guys!!!

B

Belinda Hibbard

I'm reviewing the people as I didn't have experience with their business. I called them because I was unable to get in contact with the company that towed my car and on Google they shared an address. The gentleman I spoke with couldn't have been more kind and patient. He was very helpful even though I was speaking to him about a competitor. Just based on my interaction with him, I would definitely use his services if needed in the future.

J

Jessica Morris

It has come to my attention after speaking with Mr. Tow, that the reason behind my car being towed was because my car was “on the line” and then speaking with another person that my car was “over the line”. The next person said my car was at a 45 degree angle. The more I talked to representatives, the worse my car’s position became. I requested the photographs that were taken of my car to be emailed me. Both of those two representatives said that they would be sending them today. When I called back around 3:20 pm to see the status of the email, the employee then started raising his voice at me telling me to “Come here and I’ll show you the photos” in a very threatening way. They then said to contact my leasing office with the photos of my car. Considering there was a car parked RIGHT NEXT to my car, I find<br>it hard to believe that my car was so far over that it was in two lanes (Which the then manager said). I have constantly been very conscious of how and where I park. Out of over a decade of driving, I have not once been towed. Not only was the car checked on around 1am, towing time 2am, there were cars parked beside it and they could easily get in and out of their vehicle. It’s a very sad feeling that I am scared to park my car without taking a photo for evidence. Mr. Tow is not only unprofessional but their stories are not consistent. This company is not honest. I do not feel that I have trust for this company or that my car is safe in the parking lot of my apartments. I’ve already paid the $125 to retrieve my car. There is nothing to do at this point, I would take full responsibility if I didn’t have a pass or if I truly was over the line, but this is just ridiculous. Not only was I talked down to and ridiculed…. But I was lied to on multiple occasions with different representatives just trying to resolve this issue. In the end of the day, my car was simply a bonus on their check and not a true issue in the parking lot. Towing trucks are great when you break down, but they will do ANYTHING to screw you over if it helps their pay check.