Blue Gray Towing MD 21740

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Nelleke Bunji

I had an extremely disappointing and honestly unsafe experience with this roadside assistance service.<br>My car broke down and I was stranded on the side of the highway during a cold wave with temperatures at –3 degrees. I was freezing and stuck outside for an extended period of time, worried about my safety and possible frostbite on my feet from being in the cold so long.<br>When I called customer service, they were rude, dismissive, and completely unhelpful. Every time I asked for an update on the tow truck’s arrival, I was told “within the hour,” but no specific or realistic time was ever provided. I kept calling for updates because I was literally freezing, and instead of empathy or urgency, I was met with attitude.<br>Being stranded in extreme weather is not just inconvenient — it’s dangerous. In situations like this, clear communication and compassion are the bare minimum, and this company failed at both.<br>I would not recommend this service to anyone, especially if you value your safety and timely assistance in an emergency. The tow truck driver was great however, they need to work on their customer service.

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Sylvia Urrutia

Called when I accidentally locked myself and my daughter out of the house and car…in the bitter cold. They were super friendly and sent someone right away. Arrived in minutes and opened the house door for us quickly. Even let us sit in their truck to wait so we wouldn't keep freezing. Quick, friendly and good! Recommend this place 100%! Thank you!!

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Dalante Watts

Service was expedient. Granted, I was pretty much in the area, but still less than a 20 minute wait time. Was locked out of my vehicle, and the service tech had me back in my vehicle within four minutes of being on the site. Very professional, very respectful, and generally just nice to talk to.