Tapatio Auto Parts CA 92154

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Samuel Nehemiah

You should never buy a Cat Converter from them. I bought it for the first time from them and it was bad. Paid $200 for installation twice because it was replaced for another bad one.<br>The manager is a hardcore, heartless human.<br>I thought selling used Cat converters was illegal.

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Luis Amezquita

Poor communication from customer service, I bought 2 wheel bearings that are mounted on the knuckles first one the bearing was bad. Second one I got they sold me the wrong knuckle I asked for a left one and they had it wrong on the inventory since I got a right one. Didn’t know see that it was the wrong side till my mechanic had the car taken apart and I brought the part out. I called them because it had been about 1 hour of me purchasing the part. I asked if I could just swap the knuckles from the first one I bought since the bearing was bad and I would take a video as well. They gave me the OK “don’t worry”. I got to the place again and they hassled me for $10 since they said I’m returning the “wrong” knuckle with the bad bearing from the first purchased. The bearing itself is the actual value of the part not the knuckle since that’s just metal. So at the end of the day I was hassled for $10 and my warranty of the new wheel bearing since they made the retuned of the 2nd one and not the first. So I’m 12 days short of warranty also.<br><br>Plus I was told they were doing me a “favor”. “A favor” that cost me to pay the mechanic 2x to put the part on and off since they had the part wrong on their inventory.

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Peter Flake

I am writing to share my frustrating experience attempting to purchase a single part from your company today. I spent over 40 minutes on the phone trying to complete a purchase.<br><br>During this time, I spoke with three different representatives. It appears that once they realized my order was only for a part costing approximately $60, the representatives disconnected the call.<br><br>I find this level of service unacceptable. It is disappointing that what I consider hard-earned money, regardless of the amount, seems to be viewed as insignificant by your team.