BIG STATE WRECKERS, LLC TX 78211

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Elisenda Lopez

I had my vehicle towed by this company and I was very pleased with their professionalism. They communicated clearly, and handled my vehicle with care. The entire process was smooth and stress-free. I truly appreciate how professional and respectful they were and would recommend them to anyone needing towing services even thought I got my vehicle towed!

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Stephany Rodriguez

Horrible experience within the last 24 hours — completely unacceptable business practices.<br><br>This company is by far one of the worst I’ve ever had to deal with. Within the last 24 hours, my family and I experienced what can only be described as predatory, unprofessional, and unethical behavior.<br><br>To start, there is no safe or accessible parking anywhere near the business. You’re forced to park on the main road, turn on your hazards, and walk through rocks and gates to reach a tiny 1x2 ft window located far above eye level — completely not ADA compliant and absolutely not handicap-friendly.<br><br>My 18 year-old son had his car towed at 5 a.m. from an apartment complex — his first harsh lesson in how these towing companies operate. When he called to find out how to retrieve his car, he was told payment could only be made in cash or a card in his name, and that he must call one hour in advance before coming to pick it up.<br><br>When we arrived as a family to assist, we knocked several times with no response. We even called the number listed on the gate and were told to “keep knocking.” Eventually, someone came out, asked for my son’s license and title, and was told the license was in his wallet — which was locked inside the impounded car. Despite this, they refused to allow him to retrieve it.<br><br>My husband offered to pay with our card, which they accepted immediately — contradicting their earlier statement about only accepting payment in my son’s name. The employee took his time, never verified ID, and still did not allow my son to access his wallet. We finally got the car and receipt and thought the ordeal was over — but it wasn’t.<br><br>When my son went to get gas shortly after, he realized $20 was missing from his wallet. On top of that, after reviewing the receipt, we discovered they charged for towing and one full day of storage even though the car was only there for six hours (impounded at 5 a.m., released at 11 a.m.).<br><br>This is nothing short of double theft — money missing from his wallet and unjustified fees on the invoice.<br><br>It’s no coincidence that when you search this company, the BBB listing appears immediately. Their response history shows zero accountability — they respond defensively and never take ownership for their actions. The company lists a TDLR (Texas Department of Licensing and Regulation) number for complaints, which feels like a dead end rather than a legitimate path to resolution.<br><br>I will be reporting this business to every proper channel — including BBB, TDLR, and local consumer protection agencies — for unethical, noncompliant, and predatory practices. What happened to my family in the last 24 hours should never happen to anyone else.

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Jason Campbell

This towing company is towing vehicles illegally. Towed my truck at my apartment complex when my reserved tag was visible through the window. There was also things missing from inside of my truck. When i got there to their ghetto yard, the owner or manager was on speaker camera saying i was a liar and not to let me in my truck which by law they have to let you to have access to your vehicle. I am reporting them to the state. What i see on all these reviews is they are right and everyone else is the liars. TDLR will be notified.