JG Towing Sc SC 29418

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Kendalyn Kilby

This was genuinely one of the most frustrating experiences I’ve had with a company. I understand vehicles get towed — that’s not my issue. The problem was the complete lack of communication and professionalism.<br><br>Before heading over, I called twice during their posted business hours to confirm I could retrieve my vehicle and let them know I was on the way. When I arrived at the location listed, the office was closed and completely unattended. After calling again to say I was there, I was told that since it was Saturday, no one was working — despite their business hours clearly indicating they were open.<br><br>It’s unreasonable to tow vehicles, list business hours, confirm by phone that someone will be there, and then have no one available when customers arrive. This caused unnecessary stress, wasted time, and additional inconvenience that could have been easily avoided with accurate hours or clear communication.<br><br>I strongly recommend verifying availability in writing before making the trip.

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Kari Hill

Update: I am changing my 1 star to 4 stars. Tony the owner called me today, he listened to my complaints, and though I was still very angry, he was polite, patient and listened. I really appreciate his professionalism. He apologized for the inconvenience and assured me he would address this with his employees. He was kind and refunded me my money, as well.<br>I truly appreciate him making this right, so I wanted to update my review and give him his due for correcting the situation.<br>Thank you.<br><br>These people are theives. My daughter was getting into her car they had not even reached her car. But refused to let her go.<br>He lied and said he had it on video, that they were there first. They are nothing but crooks.

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BJ Bock

As an incident on Sullivan’s Island was occurring, the business van I was driving had an issue of its own. I called a company and got no response and then called JG Towing. Not only did they respond immediately, the driver, Kevin, continued to wait for an eternity to get onto IOP but subjected himself to a search as every vehicle coming or going was searched. Then he hooked up the van and awaited some more. He is paid by the job AND he never wavered or complained. Dispatch (I think his name was Will) was also exemplary in his response, patience, communication, and follow through. I would not bother to call any other company.