Fenix Parts Auburndale (Previously All Pro) FL 33823

C

Carmelo Q

Fenix auto parts had the part I needed where most other places did not. My first sales rep was horrible at communicating but Judy took over and it was a night and day difference, kudos to Judy on excellent customer service! Go see her for any parts needed, highly recommend!

B

Brad Karkiainen

I’d give -100000 stars if I could due to no communication, customer service, they say they have parts but don’t, they’ll take your money in a heart beat though, they cancel your order without even notifying you about it. Here’s what happened to me with this company. Went to order parts for my daughter’s 2006 VW Beetle convertible over the phone and spoke with Marco. The parts were the rear seat and both from seats. He stated all they had was just the RF seat until I stated that on their website they had all three, then he said they had the LF seat but not the rear, then after giving him the number for the rear seat as well then he said they had the rear seat (should have been my red flag to not order from them). I placed the order by paying for it and got the receipt, but then he wanted a copy of an ID sent to his phone or to a phone number. Never did because of concerns dealing with identity theft. Went to the closest location in Auburndale to show the ID instead and pick up parts, but no parts at the location, something they don’t tell you. Needless to say they cancelled my order without notifying me about it but they definitely kept the money, so far. Had to get ahold of my banks fraud department to make sure I get my money back because after reading reviews some people say they’ll refund never got refunded or took forever. When they know you’re upset about everything they refuse to answer their phones and messages. I will never do business with this company again and would definitely suggest buyer beware, as some have said.

D

Don

I recently had a TOP SHELF experience with Fenix Parts in Auburndale FL. Needed to replace the driver and passenger seats in my 2013 Mini Cooper because of an air bag sensor part failure. After a month of unsuccessfully looking on my own I reached out to Fenix for assistance. I give all credit to their employee Judy who located two front seats in great condition in Utah. She expertly handled all communications between me and the seller and even provided shipping updates while the seats were in transit. Judy’s professionalism and attention to detail were invaluable to me and reflected greatly upon herself and Fenix Parts. Many thanks. Don Harris