Dad's Towing Service TN 37115

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DANIELA CASTILLO

No joke this company actually feels like your dad is coming to help you. I was visiting g out of town and got a flat tire late at night on a Saturday. The customer service was phenomenal over the phone. And when Nate showed up he completely made us feel like everything would be ok and we could get back home. Due to a tripped bolt Andrew had to come and help and he finished the job.<br><br>I would call this company over and over! Eyes closed. 100%

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Jamie Parrish

Very frustrated with my experience here. A fleet vehicle broke down. Dad's towing was very responsive after hours, I gave them the location I wanted the vehicle dropped, they said not a problem and that the driver would send me a link to pay. The driver got to the specified location at 9:00 p.m. at night and tried to send me a link to pay. I informed him that it did not come through. He tried again and no success. He then asked me to send me a picture of my credit card and my ID so he can verify it's me. I told him I am not comfortable doing that and asked if there is somebody else I can speak to. I called the office and spoke to another young man who was not very nice and told me I was trying to pay the way that only I wanted to pay. I told him no I was trying to pay the way that you told me I am supposed to pay. He followed that up by saying if payment is not received we are taking your vehicle back to our lot. I had to drive to the drop location after 9:00 p.m. at night to meet the driver and pay in person. Very poor communication all around.

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Kelsey Henry

I am very unsatisfied with my experience with Dad’s Towing. Unfortunately, my apartment complex requires us to use this company, otherwise I would not choose them based on this encounter.<br><br>My roommate notified me around 10:30 PM that someone was parked in my reserved spot. I called Dad’s Towing and was instructed to text a number with the required information. I never received any confirmation that my message was received.<br><br>When I got home from work at 12:30 AM, the car was still in my spot. I called again to make sure everything was correct on my end and was told they were behind, there were two cars ahead of me, and that I would receive a call when they were en route.<br><br>By 2:00 AM, I still had no call, so I went to bed. The next morning at 8:00 AM, the car was still there. I checked my phone—still no missed calls. A supervisor eventually called to apologize for the delay and assured me someone would arrive within 15 minutes.<br><br>45 minutes later, a tow truck finally arrived. The drivers, Mr. Juan and Mr. Adrian, were actually there for an entirely different issue and had no knowledge of my situation at all. Despite this, they were kind, professional, and willing to help, and they ultimately removed the vehicle.<br><br>While the drivers themselves were great, the lack of communication, inaccurate updates, and overall disorganization from Dad’s Towing was extremely frustrating and unacceptable. I am very dissatisfied with their service and would not recommend them based on this experience.