Copart - Billings MT 59101

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SD

Very organized staff. Super thorough. My first time here but I has everything ready (paperwork) and was in and out pretty quickly.

D

Donald Hass

From the reading of the other reviews, nothing has changed. I had sold my wrecked car to Copart. The whole transaction period was a circus of texts where the agent kept wanting this and that from me including pictures and title info . The whole time he did not realize that I am ON THE ROAD, and, cant answer the phone. Then when the whole paper ordeal was over, I was told that I would get a phone call from the agent to set up a pickup time. I waited all day until 4;40 pm, when the tow driver called me to say that he was there to pick up. This only after: 1. I had called earlier in the am about the schedule. The agent said that they would call TODAY. 2. It was 5 pm, and, the business owner was ready to close. 3.I had informed them earlier that I still needed to get the plates off of the car. They said that I would have the time. What time? When I got there, I was approached by the driver who wanted to give me the check. I expressed that I needed to get the plates ,and, the displeasure of being contacted so late in the day. I then got the plates, BUT, he then approached me and gave me the check. He then said "Have a nice day", but, he NEVER asked<br>about the title. I did not realize this until after I had left the business. I immediately turned around only to find the business closed. This business does not know what they are doing. They obviously are all working remotely and do not communicate like they would in a central office( Thanks to the Scamdemic). So, customer service Sucks Management should be fired.

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Kirk Schroeder

Ease of releasing our 2005 Chevy Silverado 3/4/ton extended cab from coparts lot in Billings, Montana. Liked how professional and fast they are in doing their job to get it done without much wait time. Kirk Schroeder