GENERAL AUTO REPAIR AND COLLISION NC 28273

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Yesus Tila

I took my car to this place on March 2/2021 because engine check light was blinking. After an hour the mechanic said he “fixed” the problem. They charged me $240: which is $120 for 2 ignition coils and $120 for labor. After 10 days same problem occurs, they reset the indication. After another 20 days, the problem reoccurs.<br><br>When I asked them which ignition coils they changed, they showed me by pointing. The mechanic didn’t know by number. 1,3,5 or 2,4,6 front and back. I knew I was cheated. Communication was another problem.<br><br>I took my car to other place and asked the mechanics to check if the ignition coils are replaced. They confirmed they didn’t.<br>Below are photos of them.<br><br>Three things to know about my experience with this business:<br><br>1- Dishonest: they didn’t replace part but charged me $240.00<br><br>2- wrong diagnosis: after they found out the codes from the diagnosis, they mechanic didn’t even locate the coils by their numbers. Just reset/ erase the codes from the indication.<br><br>3- They want easy money. I took my car to them 3 times to fix/ correct the same problem in a month time, but they couldn’t do it.<br><br>Finally I told the owner/ manager about the mechanics and what he does to my car. He didn’t seem to care. He defended his mechanic. $240 doesn’t break me. It will hurt their business sooner or later.<br><br>0/10 is my rating.

B

Brittany Howard

They worked on my car for 8 months & were unable to fix the issue.<br><br>They would ask me to bring my car in to be serviced with a quarter turnaround time if 1-2 days. Each time they kept my car for week or more still not fixing the issue.<br><br>After 8 months, I’ve poured money into my car being fixed. My original issue still exists and they will not respond.<br><br>The experience started out decent but ended poorly. I would not recommend.

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RJ KARRIKER

Took my car in to see why the speedometer, mileage odometer, and trip odometer stopped working. The owner, Magdalena and her son. Miguel, greeted me promptly. The mechanics checked my car and said that they would have to run a diagnostic to check the different sensors to find out which one was bad. I was given a quote for the labor before I left. I knew the sensor could be in the price range of $20 to $80, depending on which one was needed and possibly cables or wiring. They tried to get my car ready by the end of the day but the particular part was difficult to locate. Miguel called to explain. It has been difficult for repair shops to get parts due to the effects of the pandemic since many car manufacturers shut down or shifted production to ventilators, etc. I was assured that they would have the part in the morning and start repairing my car first. By 11am my car was ready. And the price was fantastic -- $155.00. Amazing! This business is 5 minutes away from my home. Easy to get to, safe, clean and everyone was so nice and professional. It's not easy to find a reliable mechanic but I am sure I will be using them again.