Charlotte HERO Patrol Roadside Assistance NC 28206

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Bill Hawley

Alex, at Hero Towing is the man! He takes pride and ownership in his work and bent over backwards to help us get our vehicle to the dealer. We were headed to Duke Medical Center to support our family member through her surgery. We live in South Florida, so this was a hike. As soon as we hit Charlotte, the transmission in my SUV started giving me troubles. We got off at a safe exit and parked in a safe parking lot. I made several calls and even waited on Liberty Towing to come get me. Waited 1.5 hours on Liberty only to find that they had abandoned me and were not coming. Frustrated, I got back on the phone and got ahold of Alex at Hero Towing. He showed up when he said he would in a very well maintained flat bed. He was professional and courteous. I never asked, but the way he acted, could have been the owner of the tow company. When we determined that the dealer was closed and their lot gated up (it was Sunday), he offered to take my vehicle to their secure lot overnight, and then deliver my vehicle to the dealer the next morning. Awesome service that he was not obligated to provide. The next morning my vehicle was delivered to the dealer, and the dealer called me as soon as they opened because Hero had given them my name and phone number, as well as letting them know why the vehicle was there. It was like having a friend in the business! I don't get this kind of service every day, but when I do I like to tell someone about it.

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Erin Redding

Great service! They sent Tremaine out right away to swap out a flat tire for me. Friendly and knowledgeable. I’d definitely use them again for roadside assistance. I also appreciate that they don’t use robots to answer the phone. The company I called first did, and it was a total nightmare trying to get an actual person to come out. 10/10. Thank you.

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Kelly Smith

Let me tell you about Alex! It’s Saturday afternoon, the hottest day of the year so far, we just picked up our brand new puppy. Alex was about my 6th phone call after everyone said they were too busy to get to us. When Alex heard our situation despite not being familiar with our electric vehicle he was not only to us in 20 minutes but he was determined to get us back on the road as soon as possible. Alex showed up with water for us and the dogs, stayed with us until he knew we were good to go. Hands down, unequivocally, the best tow service we’ve ever witnessed. Alex truly was our hero!