Charlotte HERO Patrol Roadside Assistance NC 28206

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Bill Hawley

Alex, at Hero Towing is the man! He takes pride and ownership in his work and bent over backwards to help us get our vehicle to the dealer. We were headed to Duke Medical Center to support our family member through her surgery. We live in South Florida, so this was a hike. As soon as we hit Charlotte, the transmission in my SUV started giving me troubles. We got off at a safe exit and parked in a safe parking lot. I made several calls and even waited on Liberty Towing to come get me. Waited 1.5 hours on Liberty only to find that they had abandoned me and were not coming. Frustrated, I got back on the phone and got ahold of Alex at Hero Towing. He showed up when he said he would in a very well maintained flat bed. He was professional and courteous. I never asked, but the way he acted, could have been the owner of the tow company. When we determined that the dealer was closed and their lot gated up (it was Sunday), he offered to take my vehicle to their secure lot overnight, and then deliver my vehicle to the dealer the next morning. Awesome service that he was not obligated to provide. The next morning my vehicle was delivered to the dealer, and the dealer called me as soon as they opened because Hero had given them my name and phone number, as well as letting them know why the vehicle was there. It was like having a friend in the business! I don't get this kind of service every day, but when I do I like to tell someone about it.

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Erin Redding

Great service! They sent Tremaine out right away to swap out a flat tire for me. Friendly and knowledgeable. I’d definitely use them again for roadside assistance. I also appreciate that they don’t use robots to answer the phone. The company I called first did, and it was a total nightmare trying to get an actual person to come out. 10/10. Thank you.

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Jherica Whitley

On the way to work this morning I drove a little too close to a construction site and got a piece of metal in my tire. By lunch time my back tire was completely flat! Gage got there quick and was able to change my tire just in time for me to get back to work. He was also really patient and polite when answering all of my questions. I will be keeping this company in mind the next time I'm in a bind (hopefully not anytime soon). Thanks!