Bullet Towing FL 34221

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Jack Smith

The russian man who works at the office cursed me out when I came to pick up my belongings after my car was towed due to a horrible non at fault accident this morning, unfortunately to this horrible place. Another man arrived, in a Mercedes with no tags on - said I arrived at 5pm and I am 1 minute late so I have to pay 35$ to get my belongings out of my car, I said ok, but I said I did not arrive late as I have a photo of being inside the lot parked waiting already at 5pm - he screamed “get out” and pointed to the door. I got in my car and called the police. The police asked them for my belongings, the two men told the police - only if I pay 70$ - 35$ and 35$ to walk onto the lot - I agreed - then the 2 men (russian man and beige shirt ) said forget it that I’ll have to make an appointment tomorrow.<br><br>HORRIBLE PLACE.<br><br>Horrible men who treat a WOMAN like this. Not safe. Stay away.

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Merve

One star — only because zero isn’t an option.<br><br>Our car was illegally towed while we were parked in a legal spot for Black Friday shopping. What followed was pure chaos and cruelty.<br><br>We waited outside for 30 minutes in a dark, unsafe area. One of the three children (10 years old) was crying and terrified. The older male employee got angry at one of the children and, in a shocking display of aggression, tried to kick us out, saying:<br>“Walk home, I don’t care.”<br>Even after we explained our home was an hour away, he remained completely indifferent.<br><br>The manager was only available by phone, cold, dismissive, and offered zero help. Only one employee acted decently; the rest were rude, unprofessional, and cruel.<br><br>We ended up paying $272 for a situation we did not cause.<br><br>This company is a nightmare:<br>– Staff argue with children<br>– Threaten to kick customers out<br>– Ignore safety and basic decency<br>– Manager useless over the phone<br>– Unsafe, abandoned-feeling environment<br>– Car towed despite legal parking<br><br>Horrible, heartless, and unprofessional. Avoid at all costs.

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Kyle Fugere

I normally don’t leave reviews, but my experience with Bullet Towing was frustrating enough that I feel people should be aware before relying on them.<br><br>I was stranded with my motorcycle in the early morning hours and chose Bullet Towing specifically because they advertise 24/7 service. I called five times around 3:36 AM and never got an answer — not even a callback. When you’re stuck on the side of the road in the middle of the night, you need reliability, and unfortunately that didn’t happen here.<br><br>I understand emergencies happen and companies can get busy, but if you offer 24/7 service, customers should be able to reach someone or at least get a response. Sitting there waiting in the dark with no assistance was stressful, and I ended up having to find another solution on my own.<br><br>I hope they improve their overnight availability, because this situation definitely made me lose confidence in their service.