Copart - Graham WA 98338

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Aurora

This is the worst company I've ever had to deal with in my life. They send me from person to person, asking me all of the same questions I've already answered, they barely speak English and keep getting my info wrong (like calling my last name Joseph even though I've corrected them multiple times), they give me a low ball offer for my car that I've put nearly $20K into in the last 3 months, and they say they'll have movers contact me to get my title and give me a check, which they didn't do. They got me to send a picture of my title, tell them where my car was at, and then without notifying me, they had a tow truck from West Sound Towing take my car without meeting me, picking up my title, or paying me!! They just went and stole my car!! I called them multiple times, and they just kept asking the same questions and sending me to numbers that wouldn't answer. I had to file a police report, and wasted tons of time. Over a week later, I finally got through to them. They don't give a time that they'll come out. They just say "the driver will call you within an hour of pickup, and you just have to always be ready for whenever they call." As if I have nothing else to do in my life but wait for them to follow through with their end of the deal. If I could give them 0 stars, I would.

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Joel DeWitt

This Copart location was enlisted by my insurance to pick up my damaged vehicle from a tow yard and return it to my house. There was a mix-up and it got delivered to their yard. The team at Copart Graham answered my calls and emails immediately with grace and kindness. They worked quickly to resolve the mix-up and get my car delivered to me with NO additional damage. They went out of their way to ensure it wasn't carried by a vehicle lifter and Rob, the Assistant GM was great. Thank you!

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Andrey Melnichuk

Had a company driver come out to pickup up a vehicle. The keys were locked inside. Management refused to unlock the vehicle. Mentioned we had two options, either break the window or hire a locksmith to unlock the unit. Copart has always unlocked vehicles in past occasions. Highly recommend management reviews policy for cases like these.