Joyce Automotive and Towing FL 33801

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William Cottrell

I truly hate that I have to write this review. I’ve been bringing my family’s vehicles—and referring friends and family—to Joyce’s Automotive for years. Until today, I believed they were honest, reputable, and trustworthy. Unfortunately, that trust is gone.<br><br>I brought in my wife’s Buick LaCrosse with a bad PCM. They diagnosed the problem and repaired it, though it took about 30 days for the part to come in. No issue there—I was fine waiting. One battery, one PCM, and $2,600 later, the car was fixed. But when we got it back, the driver-side rear quarter had a huge dent and deep scratches that were absolutely not there when it was towed in (see pictures).<br><br>The car is older and not perfect, but this was fresh damage caused while in their care. I called immediately, frustrated but expecting them to make it right. Instead, I was told to bring it back in, only for their team to dismiss it by pointing to a clause in their paperwork that says they’re not responsible for damages.<br><br>So let me be clear: Joyce’s Auto, you’ve lost a loyal customer who has spent thousands with you (check your records under my name) and referred easily tens of thousands more in business over the years. Not anymore. Just because you have a catch-all clause doesn’t mean you shouldn’t take responsibility for damage you caused.<br><br>I’ll be turning this over to attorneys to make it right. Unlike your shop, I believe in living by the principle: if you mess up, you make it right. And I have plenty of time to see this through.

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Arioney Elizabeth Nucci

Andrew was super cool and professional! He towed my Nissan 350z back home for me and did it very carefully! I was extremely concerned with towing my car because I had a buddy who’s Z was totaled by a tow company but was reassured by this one that it was pure professionals! He handled my car with care! This is my baby, my price possession and was treated as such for a affordable and fair price! If you call they give you a quote right away !

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Michen Rubio

Joyce Automotive and Towing exceeded my expectations. From the moment I signed off on the repair, they handled everything efficiently and had my car ready the next day. They also arranged an Uber for me, which showed how much they care about their customers. The team truly listened, was understanding, and made the whole experience easy. I’m very grateful for their service and highly recommend them.