Copart - Richmond VA 23150

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Catherine Andersen

Total loss vehicle 2025 Honda Civic hatchback no ticket they are to be handling this but I have not received anything back other than the ideal that I will have to pay for this car that was totaled because they're not doing their job and until they are doing their job I'm going to keep with the complaints

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Alan Conner

A Copart driver showed up at our repair facility to pick up a total loss vehicle. The driver asked if they could pay by credit card and our manager Scott said that we usually don't take credit cards for total loss pick ups but if you want to pay that way we will add a 10% processing fee. The Copart driver then magically produced a check for the pick up. Later that driver wrote us a 1 star review. Very unprofessional and very poor business manners.

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OTB Outside The Box

I got mixed emotions about this place. So I called to sell my BMW X5 and they actually quoted me the highest price of all junked car buyers. I agreed to sell and was able to drop it off the next day. Received a check at drop off...didnt try to cash the check until the next day. Bank advised me that the check was no good. From the bank lobby I called Copart and they advised me that it usually takes 24 hr for check to be active...mind you it has already been 24 hrs.. Lady at Copart said try again in am...should be good to go. Took off work to take care of this..went to bank...still no good.<br>On my way back to Copart I called and got to speak with Sherrie. She listen to my situation and attempt to rectify...she called corp. to have my check push thru..said corp. advised that it takes 2 hours....very inconvenienced and lost time at work!<br>UPDATE...Sherrie called two days later to make sure my check was straight...advised her that I appreciate the follow up and that her concern with my issue will not go unnoticed.<br>Thanks Sherrie