Doug Yates Towing & Recovery TN 37311

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FatMoma36 THURMAN

This is not my first time having to deal with Yates the few times that I've had to use this service i was completely satisfied with there service. Well this time is unacceptable the young man that came to do my service was so unprofessional instead of him trying to see what was going on he felt the need to be extremely ulgy to me that's not how you interact with customers. I did have a opportunity to speak with a supervisor about this matter im not really sure if he going to address the issue or sweep it under the rug. Yates please do better with customer service.

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Ryan

My family and I were in an accident on I-75, You're operator Corey was dispatched to the scene. He took great care of us, he made sire we were able to get food,drinks while waiting g for our ride coming from Georgia. Very professional and will be storing the phone number as I travel for work and leisure.

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Sharon Luncheon

My insurance company sent Yates Towing to help with my flat tire. Michael called to let me know he was on his way and confirm my location. He thought I needed a tow but when I explained it was just one flat tire - a much smaller and less expensive gig - he was still pleasant and upbeat as he got some final details. When he showed up a few minutes later he was as kind and friendly in person as he was on the phone. He quickly took care of not just removing the tire but examining it and circling the area with a wax pencil where a screw had punctured it. He then gave me quite a few tips on safely driving with a donut. A very professional and positive experience<br>from start to finish. Thanks again Michael!!