Gene's Towing & Transportation WA 98372

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L Siegenthaler

Very smooth experience! Both Chad and Kyle were efficient, friendly and fun to interact with. The got my vehicle hooked up and to my mechanic very quickly. They also helped me figure out what the problem was so I knew what to tell the mechanic. Great job you guys! Tammy at the office was also very polite, friendly and helpful when I called...no waiting! Well done!

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Clint Hulsing

Obviously when you are dealing with a tow company things aren’t going good. My employee was involved in a serious motorcycle accident and I volunteered to help get his bike out of the impound yard. The old lady in Puyallup doesn’t make anything easy. She had an attitude from the very beginning. I feel bad her life didn’t turn out as planned but don’t take it out on your customers. I was there to give them money but she wouldn’t take a credit card… cash only. Last I checked credit cards were one of the safest ways for a business to take payment. It felt like she wanted to keep the bike there an extra day so she could collect another $75 in storage fees. On top of that if you come after 5:00 there’s an additional fee to open the garage door to let you get your vehicle. IMO this is a predatory business that looks to take advantage of and financially gain off other people’s already hard times. If I ran my business like this I probably wouldn’t have a business. I understand rules but the service at Genes and particularly the front office lady are subpar at best.

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Marques Johnson

I called and was quoted $195, driver shows up and tries to charge 428.<br><br>Was going from Puyallup to Enumclaw, which is a 20 min drive. But they are charging me for the return trip from Enumclaw but to Puyallup.<br><br>Seemed pretty shady to me, like bait & switch but I declined