Eastern Diesel & Auto Wrecker Service Inc FL 32425

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Melody Martin

Excellent staff. We had a major breakdown on our F350 while also towing a large cargo trailer. The drivers excellent. The 1st driver arrived quicker than I expected and was able to get our truck loaded quickly and without problems, but when he tried to hookup the cargo trailer he couldn't get the hitch to lock in. He tried everything he could but it just wouldn't work. He knew we didn't want to leave our trailer unattended until someone else could get there so he sat with us for hours and still had a great attitude. Then the driver that they had to call in to help arrived and he knew just what to do to get the rest of it on the way. When we were dropped at the hotel with everything both drivers were very polite and had great attitudes even though the first had sat with us for hours and the 2nd was v woken up in the middle of the night to tow the cargo trailer. They made sure we were able to get a room and that we had everything we needed. I'm sorry that I didn't get both of their names but they were great at their jobs and to me they went over and above.<br>Thank you so much, Eastern Diesel & Auto. You have some awesome employees.

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EXP FREIGHT LLC

I had an extremely negative experience with this towing company. My truck slid into a ditch, and they charged me $9500 just to put the truck back on the road. They also refused to accept payment on the spot and insisted on taking the truck to their yard, which added even more unnecessary cost and stress.<br><br>When I finally got the truck back, I discovered additional problems. A full tank of diesel was gone and the coolant had been drained. When I contacted the company to discuss the charges and the condition of the truck, they were dismissive and refused to work with me or provide reasonable explanations.<br><br>Once they had my truck in their yard, their attitude became even worse. The staff were rude and impolite, and it was almost impossible to have a normal conversation , they wouldn’t even let me talk or explain my situation.<br><br>Overall, I feel taken advantage of and overcharged. Based on my experience, I cannot recommend this company. If you have to deal with them.

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Brandon Wulfe

I had a quadruple bypass recently and had a flat on my RV these people were outstanding from the phone receptionist to the tow driver, the whole experience was wonderful. They always texted their ETA while we waited. And the driver was outstanding, and as a veteran I salute him for his professionalism.Thank you guys . I highly recommend this towing service