Keystone Towing Loveland, CO CO 80537

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Sam G

Easy transaction with selling my old car for scrap. Fair and quick pay out. Honest - I don’t think things through sometimes, I had already signed the title and left it, to get my wallet. Derek and car was still there when it came back to finish transaction. :) thanks !

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Peia Casseau

Because of the ravings reviews I decided to give this place a call via an emergency fuel quote. On the phone I was quoted $15 for 3 gallons of gas, and the driver stated that he was 8 minutes away from me. I accepted the grand total, as I had a family emergency and ran out of gas on my way to the gas station before heading there.<br><br>Upon arrival, the driver speedily arrived and filled my take with the 3 gallons of gas. Once the service was completed, he then quoted me $27 instead of $15. I then proceed to explain that this was not the quote that we mutually agreed upon before his arrival, as I loaded this saying by informing him in a different way , in other words I was asking him if he’s even sure of what he’s saying because that wasn’t what was just told to me a few moments ago before he headed to me. He then lies straight to my face by stating that he quoted me the wrong quote; that he quoted me someone else’s quote, again, which was another lie. It doesn’t seem as if a quote can be misquoted (to me) when he was fully engaged in the business transaction over the phone before arriving. In other words the man knew exactly what he was doing. If I wasn’t pressed for time in the moment, his manager would’ve been involved.<br><br>The moral of it all is that you don’t dirty business by trying to con a person out of their money. Also, you don’t earn customer loyalty by lying and be conniving to your customers either! And the mere fact that the driver didn’t have any remorse about the situation was unquestionably unprofessional tasteless and disrespectful. An additional $12 just gone when he could’ve just told me that it’d be $27 on the phone! And for him to upcharge me on the scene is just again so unprofessional, because what if I didn’t have an additional $12?! What if I had exactly what he quoted me over the phone ($15). Explain to me how I would’ve made it to that family emergency?! Again, it’s bad business and he knows it!<br><br>P.S. - Update: The guy then texts my phone with a screenshot of my review, followed by his response, as if I’m not an adult and as if I don’t know what I wrote. Whatever reviews I write on here I can formally address directly to you because my truth is nothing short of THE TRUTH! Evidently based on his response you guys can see that he didn’t genuinely apologize nor acknowledge his wrongdoing. If the man that serviced me today is the owner/manager/ face of this business then I wouldn’t recommend this place to anyone because with business comes due diligence, honest morality, accountability, integrity, dignity respect for ALL and lastly THE PRINCIPLE of the matter which is something that he terribly missed & lacked. Again, I will NEVER do business with this place. And NEVER text my phone again, as if I don’t know what I just wrote in this review. If there are no other services being rendered to me (which there will never will be again), again, then there’s no reason that you should be contacting me unless its for a sincere apology & a $12 refund! Lastly Sir, I called around yesterday to hypothetic shop around regarding the same whereabouts of where my vehicle had stopped via emergency fuel and 2 places quoted me $15-18 bucks! I’ll leave this here for other viewers to see how unacceptable this was, since you can’t comprehend taking accountability for the actions nor the principle of the matter.

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Javier Razo

Very accommodating and fast service, Derick the driver was very nice got our vehicle on the truck quick and to the drop off location. He helped push the vehicle even tho it's was in a pain of a spot and going slightly up hill. But this man was awesome highly recommend keystone towing and thank you Derick!!!