Pep Boys NY 11215

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Ciara Gordon

Julian did an excellent job of getting me seen without having an appointment! Their service was very fast and efficient and within an hour I had a diagnosis for my car. Shanni was also really helpful and made sure that he let me know all of my options. I didn’t feel pressured to purchase anything! Excellent guys ask for them if you ever go!

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Maria Chandradatt

I had a great experience at Pep Boys from start to finish. The service was professional, kind, and very well organized. They took excellent care of my vehicle and kept everything smooth throughout the entire process. Both the front desk and the back-end team were helpful, knowledgeable, and respectful. I truly felt my car was in good hands. I would absolutely recommend this location and will be bringing my car back here again.

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Thoa Le

I gave Pep Boy at this location (spacious and comfortable waiting area, free coffee, internet) 5 stars because I genuinely APPRECIATE the positive attitude of the manager and the mechanic who tried to check and fix my car power steering pump again for FREE (still in warranty).<br>Overall, most of the mechanics at Pep Boys are nice and friendly. Customer services or their managers are helpful and always willing to provide support and fix the problem again. However, based on my experience, I still have doubts about the overall skill level of the mechanics at Pep Boys at 3 different locations.<br>*Pep Boys Hillside: Services here, including battery replacement, alternator repair, main seal, rear main seal, and a few other repairs. However, they installed a battery that did not fit properly in my car’s tray. My car broke down twice on the street with the same issues — leaks and damaged parts — despite multiple visits for repairs. After their service, I also noticed that my car’s interior had become dirty, greasy oil stains.<br>*Pep Boys Utica: Services done here, including coolant change, belt replacement, battery, alternator, repairs related to the check engine light, and other stuffs. Many parts were replaced, keep changing but the engine light stayed ON even after multiple visits. They claimed "it's normal proccess" and claimed to "old car". Received correct battery SIZE there, installed a new alternator again, fixed leftover from previous Pep Boy, except rear main seal leaking.<br>Some terrible experiences: overfilled the coolant — it was filled all the way to the top of the cap, far above half of the recommended maximum level with “protect” meaning of my engine as they persuded me. They didn’t understand such a basic mechanical principle. Left foreign objects in my car — a towel and a loose battery connection after checking power steering pump.<br>*Pep Boys 4th location (here): Services: power steering fluid replacement, and power steering pump, hose replacement.<br>-First visit, they overfilled the fluid—far above the maximum level. I removed some by myself.<br>-Second visit, replaced the power steering pump and hoses due to leaking. The job seemed to go smoothly, but two weeks later I had to return because of same problems. The manager, David, and the mechanic, Kelly, tried to reattach the hoses, but that didn’t solve the issue. Two weeks later, I came back again and had to wait several days for parts coming, replaced again one of the hoses. I suggested that the pump might still be leaking, but they insisted showing me there was no leak. However, I continued to notice minor leaking from the pump every day by putting my fingers to touch. The mechanic claimed me "big leak under the car, bring it back", and advised me to watch out the power steering fluid level. I agreed. He left the power steering fluid level below the COLD MIN mark when fixing horse again. Luckily, I checked and brought back because steering wheel felt stiff. It would have been dangerous to keep driving with such a low fluid condition. When I mentioned this, Kelly naively said, “It’s just a little bit low", and the guy in front told "it's still safe to drive.” CANNOT imagine.<br>Looking back at all the services I’ve had done with 3 PEP BOY locations, around $8,000 to $10,000 in total, but my car has never been fully resolved. The check engine light is still ON, the rear main seal leaking is still there (suffered 1 year), and I’m still unsure whether the power steering pump is leaking again (previous changed Pep Boy Hillside). I questions about quality of the mechanical work seems lacking. As a result, cars often need to be brought back repeatedly under warranty repairs, multiple visits. The actual issues sometimes remain unresolved and turn into chronic or long-term problems, like in my case, causing customers more time, money, and mental stress. Even though the environment, management, and customer service are all good. In constrast, these problems could often be fixed easily and properly at a small independent shop in just one or two visits (like my case).