AutoZone Auto Parts RI 02910

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James L

better off going to advance auto on Atwood this location is hooooooooorible why work here if you have zero customer service skills

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R. C.

We were in your Park Ave store today (11/8/2025) between 1-1:30pm. Cranston store #5025. There was a very short line at the time. One of the workers offered to check us out, and took an extra moment to answer a question about an air filter we needed. Mid-transaction, someone in the back of the store began to scream at our cashier, literally scream, tell him he had to do something in the back, and even though our cashier told him he was with a customer the person in back continued to scream at him, saying things like "I'm sick of this, bro. Just clock out and go home if you're not gonna do your job" The kid was HELPING CUSTOMERS. It was awkward and embarrassing for everyone who witnessed this, and so incredibly unprofessional on the part of the person who was yelling.<br>Our cashier then cancelled our unfinished transaction so he could go back to where apparently he was "supposed" to be because I guess that was more important than helping customers?<br>At this point there was a VERY long line and no cashier to help us at all. There were many witnesses to this upsetting scene, workers and customers alike. Most of us agreed that this had been uncalled for, when a very nice cashier was doing his JOB.<br>Thanks to the transaction being cancelled, we didn't get our questions answered in full and now have to figure it out ourselves.<br>It has cast a pall over the entire day, probably for everyone involved.<br>Personally, I'd fire the screamer, but not until he apologized to his coworker for putting him in such a terrible position. His actions were THAT offensive and off-putting. But at the very least I want to assure you that your store has lost several customers because of a ten-minute experience in this Park Ave. store. We'll for sure never go there again, and this was a location we regularly frequented. Not any more.

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William

Have to say forgot managers name but she showed me how to get free new battery for my 56 buick that was dead. She totally respected me carrying in battery and got me a deal that I didnt know was available.