Premier Auto Parts CA 92660

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Joey DeSalvo

I purchased a used 2019 Infiniti QX60 engine from Premiere. We followed all required pre-install steps (new oil pan, valves, filters, inspection). The engine appeared fine visually, so we installed it. After installation, we ran two oil changes and started the engine. There was immediate loud knocking. Infiniti diagnosed a severely stretched timing chain. This issue cannot be reliably identified before install because the chain tensioners only engage under oil pressure when the engine is running. Infiniti confirmed the engine never had any chance of operating correctly in the condition it was sold.<br><br>I paid ~$4,500 for the engine and ~$2,500 for installation. Premiere said they would accept a return, but they require me to pay for engine removal, shipping, and a restocking fee (~$1,500+). Even if they covered removal and shipping, I would still be $2,500 out-of-pocket for the installation of an engine that was defective from the start — and currently, no one is offering to cover any of these costs.<br><br>Premiere advertised this engine as “tested and inspected.” I specifically expressed that I could not afford to receive a faulty engine. To date, they have provided no inspection report. I am requesting a full refund and that Premiere cover removal and return shipping of the defective engine. Expecting the customer to absorb all financial loss for a product that was never functional is unethical and unacceptable business practice.

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Rob Hinkle

Would not buy anything from them! Was sold an engine that was suppose to be grade A. Received engine that had worn camshafts and broken timing chain parts. Customer service would not send another engine or refund money! Frauds!

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Dakilang Pinoy

this is scam company, avoid at all costs, they will call you and promised you to send the best part they have, i purchased transmission from them showing a low mileage on their website but when i received it its not actually not, they promised they will sent a low mileage when the parts received it has a tag with a high mileage on it and beware they it comes with 3 or 5 year warranty on it, but they will send you the parts first before they sent you the warranty and on the warranty its shows a bunch of restrictions where you can't send back the parts to them even it their fault, (on my case they sent me a faulty transmission) and they dont want to take it back because what stated on the warranty, this people are scammed, employees are with english name but the accent seems came from other county, if you people still decided to Order with this company, make sure you get all the detail and the warranty where they have fine print where you wont be able to send back the items you order