Crash Champions Collision Repair Costa Mesa South CA 92627

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Jake Alan

DO NOT TAKE YOUR VEHICLE HERE. Worst experience at an auto shop in my life. And to preface, they will say “we will let management know” and it’s a lie. Dropped off truck for a simple bumper and grill replacement. After a week I followed up to see if they received the correct parts and they said yes ETA early next week. Received no callback. Called again and they said they’re give me a new eta when they call me back. Still no callback back. After TWO WEEKS of this they say the part was wrong. (Yes after they already confirmed they received the correct parts.) Multiple employees (George and one of the women) happily gave me an eta I couldn’t trust multiple times for over three weeks. They kept my truck passed the time I was covered for my rental and eventually Geico contacted them and then they had it ready that day… my Geico adjuster let me know that he is chewing them out for possibly owing them money as well. We’re all just trying to do our jobs and get home to our families but don’t take your vehicle here. They have no problem lying to you over the phone. Also noticed multiple people angrily picking up their vehicles when I dropped mine off. Never written a google review but had to with this place. Go to another. When I picked my truck up the woman walked me out trying to be nice and said they’re working on letting George go and management is working on it. There’s three people in the office… she is management… probably just tried to get me to leave without writing this review. Just hoping my truck wasn’t messed with under the hood so we’ll see…

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Maria Lexy

repairs?1Left the bumper crooked the first time. After showing it to them they took it back, took it apart, BROUGHT IT BACK WORSE, entire bumper, had a big gap between the hood, the fender benders, and the bumper. I was rudely spoken to by the manager, Mike. It was the last hour of the day on a Friday, and it seemed as if they were just rush to get out. He made rude comments, i.e., we can bring another Mercedes here and compare apples to apples! (with irritability and his tone of voice, sarcastic, laughter and facial expressions that were clearly obvious that he was frustrated)." he stated that none of his employees were available to make fixes at the moment, I asked if I could bring it back the following week, he suggested Monday. Monday comes around, he calls me and says, "I am so sorry but none of my technicians are in today, I totally forgot they had a training and they will be in training all day." I told him it was OK, I would bring it another day and they were supposed to call me by Wednesday, it's Thursday today and did not hear back from them. I truly believe their technicians are not well trained and equipped to work with luxury cars IF YOU HAVE A EUROPEAN CAR, DO NOT TAKE IT, before they locked the door so I got back out of my car and he had clearly LIED to me when he said technicians had gone home, because he went to the back and pulled a technician that had to work on tightening the latches on my bumper so that my hood would close. MY CAR IS STILL DAMAGED AND HAVE CALLED MY INSURANCE TO FIND ME A NEW SHOP, I DO NOT TRUST, TAKING IT BACK THERE, EVEN IF THEY CALLED ME BACK.

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Kat L

I’d like to think team for taking care of repairs on my Tesla they did a great job with very quick turnaround time. I appreciate how they’re super communicative on what to expect and how long things will take. They worked closely with my insurance and fixed half my car in two week turnaround. Everything worked out better than expected.