Northwest Towing & Recovery IN 47303

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Malaya Lorton

Over priced. And terrible service.<br>Wish I could put negative stars.<br><br>I have never worked with a company that tries so much to gloat about their amazing service. While being terrible at that service!<br><br>My roommates car was in an accident that was very minor.<br>We had it towed. And we were charged for every little thing. Without. Being. Notified.<br>We had no idea where her car was located until the price was already up to above $600. We had to call the police non emergency number just to get the location of the car.<br>The notification we never received was $125!! That’s insane.<br>And even charging us the days before they sent out said ‘notification’!<br><br>When called to ask about the charges we heard the same thing. Over and over. While constantly being cut off and ridiculed over the phone.<br>“We’ve been in service for over 70 years!” “Our business model is this __!”<br>Then was bold enough to say we were lying. Calling them liars. And threatening to take us to court. Saying how “ We’ve never lost before!”<br>That’s not something to gloat about. If you’re a good business you shouldn’t be in court every other week.<br>You’re here to do business. Not talk over your customers and be rude.<br>On top of that. We even offered to just sell them the car. But we were told it was worthless. Didnt run. And it was something they could never sell. And we should just have it towed to a mechanic. For their so ‘little’ price of $95 on top of the $685.<br>Which was a lie.<br>We drove the car out of their lot. It was fine.<br><br>So with all due whole hearted respect.<br><br>I hope you loose your business. You don’t. Deserve to own it.<br>I hope I never see anyone from this sorry excuse of a company. Again.

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A Hardwick

Customer service was absolutely terrible. My roommate's car was towed after a minor collision. Their prices are unaffordable ($175 for towing, $125 for notification, $40/day storage and $25 fee because an officer was involved), and I have never felt more dehumanized than when I was talking to the owner. He was rude, condescending, and constantly talked over me. I would not recommend using this company for towing services unless you're okay with being talked down to and overcharged.

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Laralynn Sullivan

It's never a good thing when you need a toe truck to haul your vehicle somewhere, however my recent experience with Northwest was exceptional with transporter Luis. Super nice guy. Really showed he cared about our situation. Very professional and was great at what he does. Couldn't ask for a better driver. LUIS, thanks for making this difficult time a better experience. Truly!