Gainesville Towing Service FL 32609

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Heather Paskell

I have been asked to write a review and agreed because I have had the utmost pleasure working with this group, in spite of the woes that brought me to them in the first place. Shyline - Most amazing customer service (and incredibly personable) Samantha - Not my favorite customer service personnel; not friendly, cordial, or helpful to any aspect, really, just an answer questions type with very little else to offer Shyline’s Husband (UNKNOWN NAME) - Incredibly helpful, courteous, patient, and polite Dwayne Jr. & a few other gentleman - Super helpful, courteous, willing to help, and always polite Sean - Upon scheduling with AAA, Sean called to get all details checked out with me when we realized the extra charge. He told me how he would take care of it, as he was simply contracted by AAA, I appreciate his attentiveness and the details he provided me to know how to move forward. His kind, courteous, and respectful manner meant a great deal. Preston - Also contracted by AAA, was finally able to get my car to her home. We went through all of the same details that AAA contracted drivers go over, he got my car here safely, I met him outside [I saw him coming through my sliding glass door], he asked me where I wanted my car parked, we went over it a few times, he explained to me how he was going to tackle the job. Midway through I offered to help, we finished parking the car together (my steering and his pushing) and I couldn’t be more pleased! In summary, GTS - Gainesville Towing Service has been such a pleasure to work with. Their customer service is impeccable and the service that they provide is truly outstanding.

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Jennifer B

We have AAA and needed to tow our vehicle to Orlando to the dealerships mechanic. The address we received was incorrect from the dealership. Jamal called and told us he got the correct address and was on his way there with the vehicle. Talk about going above and beyond. His service and customer service skills are outstanding and refreshing in today's environment. Thank you so much Jamal for your awesome service!

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J P

Jamal responded to my call over a popped tire. He was on scene within 10 minutes, friendly, confident..He took the time to let my son watch/explain what he was doing, which made my son’s night end positively. If you’re looking for the review that makes you feel like it’s the right choice, this is the one. I won’t call another tow service while in Gainesville