O'Reilly Auto Parts WA 98406

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lindsay giantvalley

I've had a check engine light on and went to O'Reilly to have a scan done. John, the manager I think, provided the best customer service I've had all year. He smiled and casually greeted me when I walked through the door. His smile and sense of humor made me feel at ease. He then took the time to print out and explain the part I might need to check possibly purchase. There was never pressure to buy anything and I left feeling empowered. We need more folks like John in this world!!

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Joe Knight

Zabrina at the counter was awesome. She helped me change my battery in the rain. No complaints from her, just quick and efficient help. Hugely recommend this Tacoma 6th Ave branch. And thanks again Zabrina.

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James Martin

I'm 70 years old. I needed a battery and had the core in my trunk. I asked ALEX if he could take my core battery from my trunk to the inside counter of the store, all of 10 feet, as I have a hernia. He refused claiming some physical impairment. Alex appears to be in his twenties just over 6 feet tall. I was told by a female behind the counter that Alex is the manager. He was unprofessional and didn't want to handle my battery purchase. I asked a burly young gentleman just leaving if he would carry the battery inside and he kindly did this. He said he hated dealing with Alex as well. Goodbye O'Reilly hello Autozone